administrator

Pilch Lane Surgery; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare practice in Liverpool is seeking a Receptionist who will serve as the welcoming face for patients. This critical role involves greeting visitors, managing appointments, and supporting clinical operations in a dynamic environment. The ideal candidate will possess excellent communication skills, be patient-focused, and have a commitment to maintaining high standards. If you thrive in a multi-tasking setting dedicated to enhancing patient care, this opportunity is for you.

Qualifications

• Experience in a healthcare, customer service, or busy administrative environment.
• Knowledge of GP clinical systems and EMIS trained is a plus.

Responsibilities

• Greet patients in a friendly, professional manner.
• Manage check‑ins, arrivals, and queries at the reception desk.
• Handle incoming telephone calls, provide information, and direct queries appropriately.
• Maintain patient confidentiality at all times.
• Book, amend, and manage patient appointments.
• Support patients with accessing services.

Skills

Excellent communication and interpersonal skills

Strong attention to detail and accuracy

Ability to prioritise, multitask, and remain calm under pressure

Professional, caring, and patient‑focused manner

Competent computer and typing skills

Education

GCSE grade A to C in English and Maths

Qualified to NVQ level 2 in Health and Social Care

Tools

EMIS

Microsoft Excel

Job description

Join our team as a Receptionist and make a real difference every day. As the first friendly face our patients meet, you'll play a key role in creating a welcoming, supportive experience for everyone who walks through our doors. This is an opportunity to be part of a caring, professional team where your work truly matters. You'll help patients access the care they need, support our clinicians, and contribute to a practice that values collaboration, compassion, and personal growth. If you're organised, people-focused, and thrive in a role where no two days are the same, we'd love to have you with us.

Main duties of the job

Be the welcoming heart of our practice. Join a supportive, forward‑thinking team where your contribution genuinely matters. As part of our surgery, you'll be valued for your warmth, professionalism, and ability to make people feel at ease. We offer a positive, friendly environment where you can grow, build meaningful connections, and take pride in knowing your work directly supports our community. If you're looking for a role with purpose somewhere you'll feel appreciated and motivated every day, this could be the perfect place for you.

About us

Greet patients in a friendly, professional manner.

Manage check‑ins, arrivals, and queries at the reception desk.

Handle incoming telephone calls, provide information, and direct queries appropriately.

Job responsibilities

Greet patients in a friendly, professional manner.

Manage check‑ins, arrivals, and queries at the reception desk.

Handle incoming telephone calls, provide information, and direct queries appropriately.

Maintain patient confidentiality at all times.

Job description

Job responsibilities

Key Responsibilities Patient Reception

• Greet patients in a friendly, professional manner.
• Manage check‑ins, arrivals, and queries at the reception desk.
• Handle incoming telephone calls, provide information, and direct queries appropriately.
• Maintain patient confidentiality at all times.

Appointments & Patient Support

• Book, amend, and manage patient appointments using the clinical system.
• Support patients with accessing services, including online platforms where applicable.
• Assist with repeat prescription requests following practice procedures.
• Signpost patients to appropriate healthcare professionals or services.

Administrative Duties

• Update and maintain accurate patient records.
• File, scan, and process clinical documents and correspondence.
• Manage incoming and outgoing mail.
• Support clinicians and management with routine administrative tasks.
• Process registrations, deductions, and patient documentation as required.
• Assist in maintaining organised and tidy reception and admin areas.

Teamwork & Service Quality

• Work collaboratively with reception, clinical, and management teams.
• Follow practice protocols to support safe and effective service delivery.
• Participate in training, meetings, and performance reviews.
• Contribute to continuous improvement and a positive patient experience.

Person Specification Essential Skills & Qualities

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to prioritise, multitask, and remain calm under pressure.
• Professional, caring, and patient‑focused manner.
• Reliable, punctual, and committed to high standards.
• Competent computer and typing skills.

Desirable

• Experience in a healthcare, customer service, or busy administrative environment.
• Knowledge of GP clinical systems and must be EMIS trained.
• Understanding of confidentiality, data protection, and safeguarding.

Person Specification

Qualifications

• Qualifications.
• GCSE grade A to C in English and Maths.
• Qualified to NVQ level 2 in Health and Social Care.
• IT skill computer skills and Excel.
• Experience.
• Must have experience working with public and EMIS book within a GP surgery.