Administrator

NHS; Ipswich; On-site; GBP 19,000 - 25,000; Full time

Job summary

A healthcare provider in Ipswich is seeking candidates for a role focused on patient care monitoring and administration within the Diabetic Eye Screening Programme. Ideal candidates will have a GCSE or equivalent and possess strong customer service and communication skills. This full-time role offers a competitive salary alongside part-time options. Join a supportive team dedicated to enhancing patient experiences and outcomes.

Qualifications

• Experience in an administrative role is preferred.
• Passion for healthcare and patient support.

Responsibilities

• Monitor patients referred to Hospital Eye Service.
• Support appointment booking per national timelines.
• Liaise with Maternity Units for diabetic patients.
• Audit patient statuses for annual check-ups.
• Respond to queries & data capture.

Skills

Customer service skills

Attention to detail

Communication skills

Time management

Education

GCSE or equivalent

Job description

InHealth is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience. We do this to ensure early diagnoses and to reduce diabetes related complications to our patients.

The full‑time salary for the role is £24,523. The role is also available part‑time (30 hours per week) with a salary of £19,618.40.

What you will do

You will be joining our Failsafe team; in addition to usual care which includes appointment, examination/treatment and discharge, our failsafe team ensures that if something goes wrong in the patient’s pathway, administrative processes are in place and actioned to identify any errors in procedures.

What you are responsible for

• Monitoring all patients referred to the Hospital Eye Service Department in line with guidance and policy
• Supporting the booking of appointments for the patient based on their referral type in line with national set timelines
• Ensuring patients on discharge are referred back into the programme within the correct pathway and the patient's GP has been informed
• Liaising with Maternity Units within the Hospital to ensure that all diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme
• Auditing the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually
• Reviewing and responding to individual queries & data capture

We are looking for someone who is:

• Educated to GCSE or equivalent qualifications and/or training/experience in Patient Care
• Experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
• Comfortable with audits and reporting
• A good listener with excellent verbal and written communication skills
• Aware of the importance of patient confidentiality and data protection
• Able to maintain and ensure observation of robust internal quality assurance measures to meet national standards
• Flexible in weekly working patterns and locations as required
• A team player who is supportive, reliable and trustworthy
• Approachable, dedicated and hardworking
• A people person who enjoys working alongside and helping others
• Calm and focused in challenging situations
• Great at organising things and able to prioritise their workload
• Good at attention to detail
• Able to work well within set procedures

You should apply if you have experience:

• Previous experience in an administrative role
• A passion for healthcare

Location

Ipswich

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.