Administrator

OBR Executive Search; Holywood; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for an experienced Administrator to join their facilities team in Northern Ireland. The role involves managing the facilities helpdesk and ensuring compliance-related administrative tasks are completed on time. The ideal candidate should have extensive experience in facilities management, helpdesk operations, and strong organizational and communication skills. The position offers permanent hours of 37.5 per week with various employee benefits including annual leave and health programs.

Benefits

20 days annual leave pro rata plus 12 statutory days

Death in Service Benefit

Incremental pay increases

Employee Assistance Programme

Pension Scheme

Occupational sick Pay Scheme

Free Car Parking

Professional Membership fees paid

Training and development opportunities

Qualifications

• 2 years' experience in a helpdesk, scheduling, or customer service role.
• Advanced proficiency in Microsoft 365 applications.
• Familiarity with compliance regulations and health and safety standards.

Responsibilities

• Efficiently manage the facilities helpdesk.
• Complete compliance-related administrative tasks accurately and on time.
• Handle multiple tasks under pressure in a fast-paced environment.

Skills

Organizational skills

Communication skills

Customer service skills

Proficiency in Microsoft 365

Experience with facilities management software

Education

5 GCSE’s grades A-C including English and Maths

Level 3 in Facilities Management or Equivalent

NVQ level 3 in Business Administration or Equivalent

Tools

Microsoft 365

Facilities management software

Job description

Administrator

Exciting opportunity to be part of an amazing facilities team in an unique and beautiful location in North Down.

The Administrator will be responsible for efficiently managing the facilities helpdesk and ensuring that all compliance-related administrative tasks are completed accurately and on time. This role demands strong organizational abilities, attention to detail, and excellent communication skills. The ideal candidate will have extensive experience in facilities management, helpdesk operations, and compliance administration.

Hours of Work

37.5 hrs per week – Monday – Friday 8.30am to 4.30pm

Permanent

Essential Criteria

• 5 GCSE’s grades A-C or equivalent including English and Maths or equivalent
• 2 years' experience in a helpdesk, scheduling, administration or customer service role with a strong background in areas such as helpdesk operations and compliance administration.
• Excellent organizational and multitasking skills.
• Strong communication and customer service skills.
• Advanced proficiency in Microsoft 365 apps and services (Word, Excel, Outlook, PowerPoint, Teams, Sharepoint)
• Experience using facilities management software (e.g., Symphony MIS, Eworks, Ostara, Omni ledger) or ERP systems or MIS (e.g Sage)
• Familiarity with compliance regulations and health and safety standards.
• Highly organized and able to prioritise, meet deadlines, and handle competing demands in a fast-paced environment with meticulous attention to detail.
• Proactive and capable of working independently.
• Ability to manage multiple tasks under pressure and meet deadlines.
• A team player with a positive attitude and a commitment to continuous improvement.

Desirable Criteria

• Level 3 in Facilities Management or Equivalent
• NVQ level 3 in Business Administration or Equivalent
• IOSH Managing Health and Safety
• Previous experience in maintenance management, preferably in a social care or healthcare setting.
• Ability to work autonomously

Benefits

• 20 days annual leave pro rata plus 12 statutory days
• Death in Service Benefit x 2 annual salary.
• Incremental pay increases according to pay band
• Health Assured Employee Assistance Programme
• Pension Scheme
• Occupational sick Pay Scheme, which increases with length of service
• Free Car Parking
• Option to join Benenden Health via monthly salary sacrifice
• Professional Membership fees paid
• Commitment to development of the staff team through training and learning opportunities