Administrator

Banc Bwyd Ynys Mon - Anglesey Food Bank; Holyhead; On-site; GBP 19,000; Full time

Job summary

A community food support organization in Holyhead is seeking an Administrator for a 6-month fixed term contract. The role involves supporting daily operations, supervising volunteers, and maintaining quality communication with stakeholders. Responsibilities include call management, data recording, and assisting with grant applications. Strong organizational skills and the ability to analyze data are essential, alongside familiarity with Microsoft Office. Understanding of the organization’s ethos is preferred.

Qualifications

• High level of personal organisation and motivation.
• Effective communication skills with various stakeholders.
• Ability to analyse data for operational needs.

Responsibilities

• Receive calls and supervise call takers.
• Monitor call quality and recorded data.
• Support the volunteer onboarding process.

Skills

High level of personal organisation and motivation

Effective Communication with stakeholders

Team Management

Ability to analyse data

Problem Solving & Record Keeping

Basic Project Management

Using Microsoft Office suite

Welsh speaking/writing

Tools

Data Collection System

Microsoft Office

Job description

Banc Bwyd Yns Mon – Anglesey Foodbank are looking for an Administrator to support in the daily running of the Foodbank. This will be for an initial 6 months whilst we are developing a larger project which will free the Operations Manager to focussing on delivering “The Hub”.

Reporting to the Operations Manager, the role includes the taking of referrals as well as contact with a wide range of people and organisations. You will need to have a good telephone manner as you will also be a first contact point as well being able to co-ordinate volunteers in various tasks. Every day will be different and you will have an impact on the daily operational service of the Foodbank.

The Administrator will need to be sympathetic to the Christian ethos of Trussell Trust.

Salary: £18,200 Gross, 25 hours per week.

6 months Fixed Term Contract, employed by Banc Bwyd Yns Mon – Anglesey Foodbank.

Base

Anglesey Food Bank Office, Holland Park Industrial Estate. Holyhead.

Any travel costs e.g. mileage claims will be based on the journey beginning from the Holyhead Office.

Main Functions

• Receive calls and provide supervision to call takers
• Monitor the quality of calls and the data recorded/received
• Use data systems to record food bank activity e.g. Data Collection System & Fuel Bank Foundation
• Provide continuity when the Operations Manager is absent
• Coordinate requests for events such as Cheque presentations, donations, Food drives etc
• Support the volunteer on-boarding process and organise rotas
• Provide office skills for data analysis, writing reports and assisting with grant applications
• Actively assist the Operations Manager in coordinating projects
• Basic payroll tasks (if required)
• Appreciation to UK GDPR Policy, Health & Safety, Risk Assessments, HACCP, Food Standards, Driver compliance and associated regulations.
• Maintaining applicable documentation for audit purposes
• To monitor the Food Banks' social media platforms

Skills

• High level of personal organisation and motivation
• Effective Communication with stakeholders, Third parties and Trustees as well as Clients
• Team Management
• Understanding and applying external management systems to Operations
• Ability to analyse data
• Problem Solving & Record Keeping
• Basic Project Management
• Using Microsoft Office suite e.g. Excel, Word & PowerPoint
• Welsh speaking/writing an advantage