Administrator

HCRG Care Group; Hare Street; Hybrid; GBP 20,000 - 27,000; Full time

Job summary

A leading health and care provider in the UK is seeking an Administrator to support the Essex Child and Family Wellbeing Service. The role involves data management, team diary coordination, and communication with families and professionals. Ideal candidates will possess strong organizational and IT skills, including experience with SystmOne and Microsoft Office. This position requires a driving licence for travel across Essex and offers an opportunity to make a positive impact in the community.

Qualifications

• Experience in administrative roles.
• Proficient in using computer systems and software.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Accurately input and update client records using SystmOne.
• Manage team diaries and rotas, including allocation of visits.
• Produce reports for function leads using Microsoft Office.
• Respond to enquiries from families and professionals professionally.
• Process safeguarding and vulnerable client reports.
• Maintain accurate records for audits and performance outcomes.

Skills

Organisation

Communication

Data entry

IT support

Tools

SystmOne

Microsoft Office

Job description

Do you have a passion for organisation, communication, and making a positive impact? We’re looking for an Administrator to join our dedicated team supporting the Essex Child and Family Wellbeing Service, a vital service delivering health and wellbeing support to children, young people, and families across Essex. As an Administrator, you will play an essential role in the daily running of our service. Working as part of the Single Point of Contact (SPOC) team, you’ll support our Healthy Family Teams by ensuring accurate data entry, managing communications, handling sensitive information, and helping to keep our service running smoothly. This is a varied role that includes everything from reception support and diary management to safeguarding documentation, database updates, and report collation. You will be based at our The Meadows Family Hub Delivery Site. Travel for this role across our Essex Quadrants is required, meaning a driving licence and access to a vehicle for work purposes is required for this role.

Responsibilities

• Accurately input and update client records using SystmOne
• Manage team diaries and rotas, including allocation of visits
• Produce reports for function leads using Microsoft Office and internal systems
• Respond sensitively and professionally to enquiries from families, professionals, and partner agencies in person, by phone, and via email
• Process safeguarding and vulnerable client reports, ensuring appropriate escalation
• Maintain accurate records for audits, KPIs, and performance outcomes
• Provide basic IT support to colleagues (e.g., logging onto systems, accessing printers/wifi)
• Support general admin functions: filing, photocopying, stock monitoring, ordering supplies
• Organise meetings and appointments, including minute-taking when required
• Assist with updating internal websites and social media pages as needed
• Monitor service communication channels and ensure timely responses
• Travel to other sites across the quadrant to provide cover as needed
• Deputise for Band 4 Administrators during leave or absence
• Ensure adherence to health and safety policies within office hubs
• Assist with maintaining and updating client contact schedules to ensure delivery of the Healthy Child Programme

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident & Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we will need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you, so please apply as soon as you can.