Administrator

Chubb Fire & Security; Guide; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading global safety provider in the UK is seeking a dedicated Administrative Assistant. The role involves logging transactions, managing engineer timesheets, and ensuring effective communication with engineers and customers. Candidates should have experience in customer service or administration, along with strong IT skills in Microsoft Word and Excel. The position offers a salary between £24,500 and £27,000 per year and various employee benefits, making it ideal for motivated individuals seeking a full-time office role.

Benefits

25 days holiday plus bank holidays

Company pension with 5% match

Free onsite parking

Cycle to Work Scheme

Employee Referral Scheme (£1,000)

Qualifications

• Demonstrated experience in an administrative or customer service focused role.
• Passionate about providing a high level of service to customers.
• Possess strong drive, motivation, and commitment.

Responsibilities

• Log transactions accurately and highlight outstanding requirements.
• Input engineer timesheet information weekly.
• Assist in producing maintenance lists and monitoring unbilled orders.

Skills

Customer service focus

High attention to detail

Strong IT knowledge

Communication skills

Team collaboration

Ability to work under pressure

Tools

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• Ensure all transactions are logged accurately and in a timely manner and highlight any outstanding requirements
• Input engineer timesheet information on a weekly basis in line with set timescales and processes.
• Ordering of uniforms and personal protective equipment for Engineers, in line with relevant procedures.
• Assist with the production of engineer routine maintenance lists, cancelled jobs, logs and report on progress as necessary.
• Monitor unbilled work orders to meet SLA.
• Follow supply‑chain processes and help ensure equipment is ordered, delivered and logged as appropriate, and highlight any outstanding requirements.
• Take calls from Engineers, Customers and Colleagues (as appropriate) and assist in the resolution of any issues or concerns.
• Maintain customer job files, ensuring that all necessary information is accurately recorded (in hard and electronic format as appropriate), to ensure that full customer history and data is readily available.

Qualifications

• Previous demonstrated experience in an administrative or customer service focused role, ideally from a service background.
• Passionate about the customer, working consistently to provide a high level of service to both internal and external customers.
• Possess high levels of drive, motivation and commitment with the ability to work under pressure.
• Strong working IT knowledge, experience using the Microsoft Suite of products e.g. Word and Excel.
• Good people and communication skills, able to explain situations clearly, both verbally and written.
• Works well as part of a team, supporting colleagues and helping out willingly when required.
• High levels of accuracy and attention to detail.

Working Hours: 37.5 Hours Per Week | Mon-Fri | 9am - 5pm | Fully Office Based

Salary & Benefits

• Salary: £24,500 – £27,000 per annum (depending on experience)
• 25 days holiday, plus bank holidays
• Company pension (5% matched)
• Free onsite parking
• Liftshare Community – app for sustainable commuting
• Cycle to Work Scheme
• Employee Referral Scheme (£1,000)
• Life Assurance (4 x Basic Salary)
• A Central Benefits Platform offering a wide variety of discounts
• Free Mortgage Advice
• Bravo scheme: Incentivising high achieving employees
• Health & Wellbeing Resources

About Chubb Fire & Security

Established over 200 years ago, Chubb Fire & Security is a global business driven by keeping people and the world safe. We provide essential systems, equipment and services from digital CCTV surveillance and intruder alarms to fire detection and suppression systems, serving a broad range of customers worldwide.

We are an equal opportunity employer and encourage applications from all qualified candidates regardless of race, gender, ethnicity, sexual orientation, religion, age or disability.