Administrator

Colten Care; Ferndown; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-owned care home group in Ferndown is seeking a friendly and organized individual to oversee administration and provide excellent customer service. The role involves managing the administration team, assisting residents and families, conducting viewings, and handling inquiries efficiently. Ideal candidates will possess strong interpersonal skills and a proven track record in supervising and performing administrative functions in a busy environment.

Benefits

Excellent inductions and training

Career progression opportunities

Annual pay review

Free meals and drinks on duty

Free uniforms

Contributory pension scheme

Qualifications

• Previous experience supervising a team and a proven track record in administration.
• Excellent customer service skills as a 'front of house' representative.
• Confident in literacy and numeracy with good working knowledge of Microsoft Office.
• Flexible, approachable, and well‑organised with the skill to prioritise.

Responsibilities

• Manage the administration team and the administration function of the care home.
• Provide the highest possible level of customer care to residents and families.
• Conduct viewings, handle telephone and email inquiries.
• Carry out financial management tasks and office duties.

Skills

Customer service skills

Team supervision

Microsoft Office proficiency

Organizational skills

Numeracy skills

Job description

Job Overview

32 hours per week, working every Fri, Sat, Sun and Mon, between the hours of 9.00 am to 5.00 pm (including paid breaks).

We are looking for an organised and friendly individual to join our team to provide a 'Colten' warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, you'll be able to assist your wider team, as well as residents and relatives.

We're an award‑winning, family‑owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can; hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Responsibilities

• Day‑to‑day responsibility for line management of the administration team and for managing the administration function of the care home.
• Provide the highest possible level of customer care so that residents and families feel totally at home.
• Carry out administration duties in a way that is friendly, efficient, professional and timely.
• Greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence.
• Carry out general office duties, financial management tasks, manage basic recruitment administration.
• Maintain contact with other Colten Care departments and handle client admission and occupancy records.
• Provide support to the Home Manager, assisting them with various administrative tasks.

Qualifications

• Previous experience of supervising a team and a proven track record in administration and/or reception.
• Professionalism and excellent customer service skills as a 'front of house' representative.
• Confident in literacy and numeracy with good working knowledge of Microsoft Office.
• Enjoy working in a busy, fast‑paced environment, juggling multiple tasks.
• Flexible, approachable, well‑organised with the skill to prioritise.
• Business insurance essential due to travel during work hours.

Benefits

• Excellent inductions, training and 'on the job' support.
• Real career progression opportunities.
• Annual pay review.
• Choice of hot or cold meals and drinks on duty.
• Free uniforms.
• Contributory pension scheme.
• Background checks at no cost to you.