Administrator

bpha; England; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A community-focused organization based in the UK is seeking a proactive Administrator to provide essential administrative support in a hybrid working model. The role demands strong organizational and communication skills, alongside the ability to prioritize within a busy team environment. Key responsibilities include managing meetings, handling customer queries, and maintaining accurate records. Employee benefits include professional development opportunities and generous leave policies, emphasizing a commitment to empathy and teamwork.

Benefits

Cycle to Work Scheme

Retail Discounts

28 Days Annual Leave + Bank Holidays

Professional Development Opportunities

Private Health Care

Employee Assistance Programme

Generous Pension Scheme

Qualifications

• Strong data entry, record keeping, and document management skills required.
• Excellent communication skills for liaising with customers, colleagues, and suppliers.
• Needs ability to prioritize tasks and meet deadlines.
• Professional, empathetic approach to working with customers and colleagues is essential.
• Accuracy in documentation and reporting is crucial.
• Proactive in resolving day-to-day issues and suggesting process improvements.
• Strong organizational skills with an understanding of financial procedures.
• Must maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Provide comprehensive administrative support.
• Coordinate communications and schedule meetings.
• Maintain accurate records and compile data for reports.
• Act as a first point of contact for inquiries.
• Support with customer queries and ensure a smooth customer journey.
• Raise purchase orders and maintain records.
• Assist with rota management and cover coordination.

Skills

Strong data entry skills

Excellent written and verbal communication

Ability to prioritize tasks

Professional empathy

Accuracy in documentation

Proactive problem-solving

Strong organizational skills

Basic understanding of financial procedures

Confident in using office software

Tools

Microsoft Office

Job description

Administrator

£14,414.40 per annum

Bedford / Hybrid Working

Part time working - 3 days per week over 3 full days

Permanent

Are you a highly organised and proactive administrator looking to make a positive impact in a busy team environment? We are seeking an Administrator to provide essential support, ensuring our operations run smoothly and efficiently in our independent Living team.

This role is a hybrid working role, and there will be a mixture of working from our head office in Bedford and working from home. So, living at a commutable distance to the office is essential.

As an Administration Assistant you will be:

• Providing comprehensive administrative support, including letter writing, minute taking, diary management, and meeting planning.
• Coordinating communications and schedule meetings for colleagues.
• Maintaining accurate records and compile data for reports and reviews.
• Preparing and distributing meeting agendas and minutes, tracking actions and supporting recurring meeting responsibilities.
• Acting as a first point of contact for enquiries, liaising with internal departments and ensuring queries are handled promptly and professionally.
• Supporting with customer queries, refunds, and amendments, ensuring a smooth customer journey.
• Liaising with other teams to ensure clear, accurate, and consistent messaging.
• Raising purchase orders, sourcing suppliers, and maintaining up-to-date records in line with procurement processes.
• Arranging minor purchases, attending finance meetings, and maintaining accurate records for audit and reporting.
• Assisting with rota management and cover coordination to ensure service continuity.

What We re Looking for as an Administrator:

• Strong data entry, record keeping, and document management skills.
• Excellent written and verbal communication for liaising with customers, colleagues, and suppliers.
• Ability to prioritise tasks, manage multiple requests, and consistently meet deadlines.
• Professional, empathetic approach to working with customers and colleagues.
• Accuracy in documentation, reporting, and financial tracking.
• Proactive in resolving day-to-day issues and identifying opportunities for process improvement.
• Strong organisational and coordination skills.
• Basic understanding of budgets, invoicing, purchase orders, and financial procedures.
• Awareness of confidentiality, safeguarding protocols, and handling sensitive information appropriately.
• Confident in using office software (e.g., Microsoft Office) and digital communication platforms.
• Familiarity with raising purchase orders, managing budgets, and following financial protocols.

Why Join Us?

At bpha, our values are at the heart of everything we do:

We take responsibility: We do what we say and are accountable for our actions.

We show empathy: We respect and listen to every colleague and customer.

We are better together: We value diversity and achieve more as one team.

We are ambitious: We strive for excellence and make a positive difference.

Employee Benefits

• Cycle to Work Scheme
• Retail Discounts
• 28 Days Annual Leave + Bank Holidays
• Professional Development Opportunities
• Private Health Care
• Employee Assistance Programme
• Generous Pension Scheme

Are you ready to make a difference?

Apply now and help us deliver excellent administrative support to our team and customers!

Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

Early applications are encouraged to avoid disappointment.

All offers will be subject to satisfactory pre-employment screening, including DBS check and references.