Administrative Support Officer - Governors

NHS; Preston; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization is seeking an Administrative Support Coordinator in Preston. The role involves providing high-quality secretarial support, managing the Governor's diary, and coordinating events while engaging with various stakeholders. Ideal candidates will possess strong communication skills, organizational talent, and some secretarial experience. This permanent full-time position offers a salary range of £24,937 to £26,598 per annum.

Qualifications

• Secretarial experience required.
• Understanding of sensitive information handling.
• Customer service experience desirable.

Responsibilities

• Respond to internal and external telephone queries.
• Support governors in person or by phone.
• Manage the Council's electronic diary and schedule meetings.
• Coordinate governor attendance at events.
• Maintain accurate electronic records and systems.

Skills

Communication

Organisation

Problem-solving

Education

Good general education to GCSE standard or equivalent

Tools

ECDL Qualification

Job description

Overview

If you're driven, proactive, and a natural communicator, this is your chance to step into a unique role within our Corporate Affairs team. As a Foundation Trust, Lancashire Teaching Hospitals is required to operate a Council of Governors, and we're seeking a dedicated individual to provide vital support, helping Governors fulfil their important responsibilities.

You'll be at the heart of governance activity--providing high-quality secretarial and administrative support, coordinating Governor involvement in Trust and partner events, and ensuring the smooth running of meetings, workshops, and activities. You'll also support the Director of Corporate Affairs, gaining valuable exposure to the Trust's most senior leaders.

We're looking for someone who:

• Communicates with confidence and builds strong relationships
• Is highly organised and thrives on keeping things running smoothly
• Brings professionalism, flexibility, and initiative to every task
• Enjoys problem-solving and finding solutions when challenges arise

No two days will be the same. You'll engage with colleagues at every level, support key events, and put the right structures in place for Governors to succeed. In return, you'll gain unique insights into how the Trust operates at the highest level, develop valuable skills in corporate governance, and make a real difference in supporting our Governors to shape the future of healthcare for our communities.

Responsibilities

• Being the first point of contact responding to both internal and external telephone queries about the Council, and making sure theyre directed to the right person quickly and effectively.
• Supporting governors handling queries in person or by phone with professionalism and care, always following Trust and local procedures.
• Clear and effective communication engaging with staff, visitors, and service users through a range of methods (verbal, written, and electronic) and tailoring information to suit the individual.
• Keeping things organised managing the Councils electronic diary, scheduling meetings, coordinating commitments, and ensuring everyone stays informed.
• Event coordination arranging governor attendance at external events, working closely with the Communications Team, and providing hands-on support (including transporting materials when needed).
• Chasing progress following up on actions with managers to keep things on track and ensure deadlines are met.
• Accurate record keeping maintaining up-to-date details on governors, including service length, documentation, and website content.
• Workshop and meeting support organising venues, ordering refreshments, and taking notes to make sure workshops and events run smoothly.
• Administrative and secretarial support assisting the Company Secretary and wider team, including coordinating communications like Trust Matters.
• Database management maintaining accurate electronic records and systems as required.
• Governor elections providing support with the annual election process.
• Annual Members Meeting helping to organise and facilitate one of the Trusts most important events.
• Governor training maintaining the training register, flagging upcoming requirements, and reporting attendance to the Company Secretary.
• Promoting good practice supporting the wider administration function of the department to ensure efficient and effective ways of working.

Qualifications

Essential

• Good general education to GCSE standard or equivalent

Desirable

• ECDL Qualification

Knowledge and Experience

Essential

• Secretarial experience
• Understanding of the role specifically in relation to the sensitive information and rules
• Experience of a customer service focussed environment

Desirable

• Understanding of the structure and workings of the NHS
• Events support with ability to travel to external locations when required

About us

At our Trust, you'll be part of a team of over 10,000 dedicated colleagues, all working hard to provide high-quality services for 370,000 people in our local area and specialist care for 1.5 million people across Lancashire and Cumbria. Whatever your role, you'll know that the work you do each day makes a genuine difference--not just to patients, but also to the staff and communities we serve.

Working with us isn't just a job--it's the start of a career. You'll have access to a wide range of development opportunities designed to help you grow, build new skills, and explore different career pathways. Along the way, you'll meet inspiring colleagues, work alongside experts from all areas of hospital life, and discover opportunities you might never have considered before.

This is a place where you'll be challenged to think differently, encouraged to be bold, and supported to contribute ideas that help us innovate and improve. Whether you're just starting out or looking to take the next step in your career, we'll help you find your path and give you the tools to succeed.

Every role here has a purpose and impact. By joining us, you'll play a pivotal part in enhancing patient care and experience, while building a career you can truly be proud of.

Details

Date posted: 23 September 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year Per annum, Pro Rata

Contract: Permanent

Working pattern: Full-time

Reference number: 438-PB1621-D

Job locations: Royal Preston Hospital, Sharoe Green Lane, Preston, PR2 9HT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Lancashire Teaching Hospitals NHS Foundation Trust

Address: Royal Preston Hospital, Sharoe Green Lane, Preston, PR2 9HT

Employer's website: https://www.lancsteachinghospitals.nhs.uk/