Administrative Officer - Lincoln

HM Courts & Tribunals Service (HMCTS); Cheltenham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A governmental service provider is seeking Administrative Officers to provide essential administrative support and customer service in a busy court environment. Successful candidates will assist in managing court claims, deal with service user enquiries, and perform various administrative duties. The role requires excellent communication skills and the ability to handle multiple tasks efficiently within the justice system.

Benefits

Annual Leave: 25 days, increasing to 30 after five years

Choice of pension schemes

Training and development opportunities

Flexible benefits and childcare guidance

Qualifications

• Friendly and approachable manner.
• Ability to deliver effective support to customers by phone and email.
• Enjoy working in a busy environment.

Responsibilities

• Assist with County Court claims and manage correspondence.
• Deal with enquiries from service users via various channels.
• Provide general administrative support in court operations.

Skills

Attention to detail

Communication skills

Customer service orientation

Time management

Multitasking

Job description

Overview

Salary £25,582

Working Pattern: Full Time, Part Time, Flexible Working

Vacancy Approach: External

Location: Lincoln, East Midlands

Closing Date: 25-Sep-2025

Post Type: Permanent

Civil Service Grade: AO

Number of jobs available: 2

Reserve List: 12 Months

Job ID: 9778

About the Role

Our Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

Responsibilities

• Assist with the creation and management of County Court claims, accounting for Court fees, handling correspondence from Court users, and liaising with Judges regarding listing and hearing of cases.
• Deal with enquiries from service users via post, email, telephone and face to face.
• Work with types of claim including Possessions, Road Traffic Accidents, Insolvency, credit card debt, loan debt and hire purchase debt.
• Be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Skills and Experience

• Friendly and approachable manner with excellent attention to detail and good written and verbal communication skills.
• Desire to deliver proactive and effective support to customers by phone and email.
• Ability to organize time, prioritise efficiently, multi-task and adapt to using various software packages.
• Enjoy working in a busy environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information.

Lead Criterion

Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Working Arrangements

• These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
• Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet role demands and business needs.
• Part-time hours consideration: minimum 30 hours per week over 4 days.
• Hybrid Working: some MoJ offices and home/remote arrangements; minimum 60% time in an office, subject to local estate capacity.

Location

Please note these posts will be based at Lincoln County Court, 360 High Street, Lincoln, LN5 7PS.

Benefits

• Annual Leave: 25 days on appointment, increasing to 30 days after five years of service; additional paid time off for public holidays and a privilege day.
• Pension: Choice of Civil Service pension schemes.
• Training and development opportunities.
• Employee networks and family-friendly policies.
• Flexible benefits, childcare guidance and other support schemes.

Salary and Visa / Immigration

Skilled Worker Visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet eligibility criteria for sponsorship unless you have held a Skilled Worker visa continuously since before 22 July 2025, or meet transitional provisions. Successful applicants must have the legal right to work in the Civil Service and the United Kingdom.

Nationality Rules

Details on nationalities eligible to apply are provided in the job posting. Further information: gov.uk/government/publications/nationality-rules.

How to Apply / Contact

For assistance, please call 0345 241 5359 (Mon–Fri, 8am–6pm) or email with the Job Reference 9778.

Additional Information

• Reserve list may be held for up to 12 months from which further appointments may be made for similar roles.
• Disability and diversity initiatives, redeployment schemes, and national recruitment principles apply as described in the original posting.