Administrative Assistant/Receptionist

NHS; West Midlands; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local medical practice is seeking an enthusiastic individual for a part-time role in their Reception and Administrative Team. Responsibilities include answering calls, booking appointments, and managing administrative queries directly from patients. Essential qualifications include GCSEs in Maths and English, with good communication and organisational skills. No prior experience is needed as training will be provided. This is a permanent position offering £12.21 per hour, located in Knockin, Shropshire, within a flexible working pattern.

Qualifications

• Essential GCSE grade A to C in Maths and English required.
• Desirable NVQ Level 3 in Business Administration.
• Good communication skills and team working ability essential.

Responsibilities

• Answer telephone and book patient appointments.
• Deal with administrative queries from patients.
• Manage documents via scanning and filing.
• Process patient registrations.

Skills

Good communication skills (written and verbal)

Ability to work on own initiative

Teamwork

Basic IT skills in Microsoft Office

Organisational skills

Education

GCSE grade A to C in Maths and English

NVQ Level 3 Business Administration

Job description

Job Summary

We are looking for an enthusiastic individual to join our growing Reception and Administrative Team. You will be working in Reception speaking directly to patients and handling correspondence and carrying out all routine tasks expected of an Administrative Assistant.

Responsibilities

• Answering the telephone and booking patient appointments with clinicians both within the GP surgery and within PCN.
• Dealing with administrative queries from patients and directing them to the appropriate member of staff.
• Scanning and filing documents on the electronic system.
• Processing patient registrations.
• Undertaking other reasonable duties within the framework of the post as directed by the Practice Manager, GP’s, or Nursing Team.

About Us

Knockin is a small rural dispensing general practice situated in the village of Knockin, south of Oswestry. The practice is owned and run by two partners, Dr Jonathan Davis and Dr Damien Thompson. We provide medical services for our 4,000 registered patients who live in the local area.

We are part of the Shropshire Rural Alliance Primary Care Network made up of 5 medical practices.

Details

Date posted: 26 November 2025

Pay Scheme

Salary: £12.21 per hour (meets NMW)

Contract

Permanent

Working Pattern

Part‑time, flexible working

Reference number

A1149-25-0001

Job Locations

Knockin, Oswestry, Shropshire, SY10 8HL

Qualifications

Essential

• GCSE grade A to C in Maths and English

Desirable

• NVQ Level 3 Business Administration

Additional

Essential

• Good communication skills (written and verbal)
• Ability to work on own initiative and as a team

Desirable

• Basic IT skills in Microsoft Office (Outlook, Word, Excel)
• Organisation skills
• Basic knowledge of medical terminology
• Understanding of confidentiality

Experience

Essential

• None – training will be provided

Desirable

• Previous experience in administration and/or General Practice

Person Specification

Essential

• None – training will be provided

Desirable

• Previous experience in administration and/or General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Knockin Medical Centre

Address: Knockin, Oswestry, Shropshire, SY10 8HL

Employer's website: http://www.knockinmedicalcentre.nhs.uk