Administrative Assistant

OnSite Central Limited; Walsall; On-site; GBP 22,000 - 26,000; Full time

Job summary

A water industry solutions provider is seeking a proactive Administrative Assistant to support their Universal Metering Project in Walsall. The successful candidate will maintain project records, coordinate schedules, and assist with customer queries. Required qualifications include proven experience in administrative roles, strong organizational and communication skills, and proficiency in Microsoft Office. This position offers competitive benefits and opportunities for professional development with a focus on long-term career growth.

Benefits

Enhanced Maternity, Adoption, and Paternity Leave

Health & Wellbeing support

Cycle to Work Scheme

Ongoing career development opportunities

Qualifications

• Proven experience in an administrative or project support role.
• Excellent written and verbal communication abilities.
• Ability to handle confidential information with professionalism.

Responsibilities

• Maintain project records, documentation, and data related to metering activities.
• Coordinate schedules, site visits, and customer appointments.
• Assist with customer queries and ensure timely follow‑up.

Skills

Organizational skills

Time management

Communication

Proficiency in Microsoft Office

Attention to detail

Multitasking

Tools

Database/ERP systems

Job description

Job Title : Administrative Assistant

Location : Walsall

Salary : £26,000

This is a fantastic opportunity to contribute to one of the water industry's most critical challenges while developing your expertise across data, network operations, and strategic resolution planning. Onsite is part of the South Staffordshire Group – a 3,000-strong organisation behind South Staffs Water, Cambridge Water, and several leading utility support businesses – offering long‑term development and career progression.

We are seeking a highly organized and proactive Administrative Assistant to support our Universal Metering Project, a large‑scale initiative aimed at improving efficiency, accuracy, and customer service across our metering programme. The successful candidate will provide essential administrative, coordination, and documentation support to ensure smooth project delivery.

The Role

• Maintain project records, documentation, and data related to metering activities.
• Coordinate schedules, site visits, and customer appointments.
• Ensure accurate and timely validation of all completed work orders in support of the Commercial team.
• Assist with customer queries and ensure timely follow‑up.
• Update databases, spreadsheets, and tracking systems to monitor project progress.
• Liaise with field teams, contractors, and stakeholders to facilitate project tasks.
• Provide general administrative support to ensure efficient office and project operations.
• Initiate proactive customer contact to book and confirm appointments in a timely manner.

What You’ll Need

• Proven experience in an administrative or project support role.
• Strong organisational and time‑management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and database / ERP systems.
• Ability to handle confidential information with professionalism.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Confident handling customer queries with patience and professionalism.

What You’ll Get In Return

• Family‑Friendly Leave Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
• Financial & Life Assurance Life Assurance cover (role dependant) and a Company Pension Scheme with salary sacrifice options.
• Health & Wellbeing Employee Assistance Programme (8 counselling sessions) and 24 / 7 Virtual GP access for you and your dependents.
• Lifestyle & Perks Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.
• Professional Development Hands‑on training and ongoing career development opportunities
• Inclusion & Belonging Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, and more.
• Performance & Recognition Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
• Flexibility & Opportunities Overtime available and flexible shifts / hybrid working (role dependant)