Administrative Assistant

Travel Trade Recruitment; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel solution provider in the United Kingdom is seeking a Baggage Claims and Administration Officer. In this role, you will manage baggage claims and coordinate travel arrangements while supporting day-to-day office administration. The ideal candidate thrives in a fast-paced environment and excels at multitasking. Key responsibilities include handling claims, preparing documentation, and collaborating with global teams. Excellent communication, organisation skills, and proficiency in MS Office are essential for success in this position.

Qualifications

• Experience working in an administrative, operations, or travel-related environment.
• Experience handling baggage claims while maintaining high service standards.
• Knowledge of CAA processes and permit applications.

Responsibilities

• Manage all baggage claims ensuring prompt resolution and investigation.
• Prepare and submit Local Emergency Response Action Plan documentation.
• Handle general office and administrative duties as required.

Skills

Experience in administrative, operations, or travel-related environment

Experience handling baggage claims

Knowledge of CAA processes

Strong organisational skills

Strong written and verbal communication

Proficiency in MS Office

Ability to meet tight deadlines

Detail-oriented approach

Job description

Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Baggage Claims and Administration Officer to deliver exceptional experiences & finding baggage solutions.

This role will support a wide range of operational and administrative activities, with a core focus on baggage claim management, travel coordination and day-to-day office administration for our UK and European operations.

The ideal candidate is detail-oriented, a clear communicator, and comfortable managing multiple tasks in a fast-moving environment. In this role, you will support our operational teams and work closely with colleagues globally in areas such as :

Responsibilities

• Managing all baggage claims, ensuring prompt handling, investigation and resolution
• Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation
• Coordinating CAA Summer, Winter and Ad-Hoc permit applications
• Handling general office and administrative duties as required
• Managing leasing processes and administration for company vehicles
• Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing
• Responding to all timesheet-related queries
• Maintaining Leave / Sick / Lieu / MRP records up to date
• Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece
• Managing taxi bookings for employees on duty
• Arranging travel orders, tickets and hotel accommodation for the Managing Director, and coordinating with global colleagues to ensure plans are well organised
• Managing office supply orders, including stationery, water, kitchen and cleaning materials

Skills and Knowledge

• Experience working in an administrative, operations or travel-related environment
• Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service
• Knowledge of CAA processes and permit applications
• Strong organisational skills with the ability to manage competing priorities
• Confident communicator with strong written and verbal skills
• Proficiency in MS Office applications
• Ability to work effectively under pressure and meet tight deadlines
• A proactive, detail-oriented approach and a commitment to excellent service