Administrative Assistant

Conwy County Borough Council; Conwy; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government council in Wales is seeking a motivated individual for a bilingual clerical support role. You will assist with data input, manage enquiries, and support telecare referrals, ensuring confidentiality and accuracy. The ideal candidate will have Level 4 Welsh language skills and be committed to safeguarding vulnerable individuals. This role offers an excellent opportunity to contribute meaningfully to the community.

Qualifications

• Ability to work well in a team and manage workload.
• Experience in clerical tasks such as typing and filing.
• Willingness to learn and maintain confidentiality.

Responsibilities

• Support the team with clerical tasks.
• Handle telephone and email enquiries professionally.
• Maintain accurate records and manage telecare referrals.

Skills

Good communication skills in Welsh and English (Level 4 Welsh required)

Basic IT skills and familiarity with Microsoft Office

Emotional resilience

Organisational skills

Job description

Overview

Are you looking to make a real difference in your community? We're looking for a motivated and organised individual to join Galw Gofal, a bilingual 24/7 call monitoring service that supports people to live independently and respond to out-of-hours emergencies. This is a fantastic opportunity to work in the council, contributing to a service that makes a real difference in people's lives.

What You'll Be Doing

• Supporting the team with clerical tasks such as typing, filing, data input, and managing spreadsheets.
• Handling telephone and email enquiries professionally and promptly.
• Maintaining accurate records and ensuring confidentiality at all times.
• Record and prioritise telecare referrals including amendments and terminations of service.
• Input all information received accurately onto the call monitoring platform, carry out validation and maintain all work folders.
• A positive attitude and willingness to learn.
• Good communication skills in both Welsh and English (Level 4 Welsh required).
• Basic IT skills and familiarity with Microsoft Office.
• Ability to work well in a team and manage your own workload.
• Emotional resilience and a commitment to safeguarding vulnerable individuals.

Requirements and Conditions

Due to the nature of the work, the post is subject to a satisfactory disclosure check from the Disclosure and Barring Service. The successful applicant will also be subject to vetting in line with BS7858.

Whether you're just starting out or looking for a new challenge, this role offers a great opportunity to grow and thrive in a welcoming environment.

Equality and Disability

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to [URL].

Welsh version

A ydych chi\'n awyddus i wneud gwahaniaeth go iawn yn eich cymuned? Rydym yn chwilio am unigolyn brwdfrydig a threfnus i ymuno â Galw Gofal, gwasanaeth dwyieithog sy\'n monitro galwadau 24/7 a sy\'n cefnogi pobl i fyw\'n annibynnol a sy\'n ymateb i argyfyngau y tu allan i oriau arferol. Dyma gyfle gwych i weithio yn y cyngor gan gyfrannu at wasanaeth sy\'n gwneud gwahaniaeth go iawn ym mywydau pobl. Beth fyddwch chi\'n ei wneud:

• Cefnogi\'r tîm gyda thasgau clercio fel teipio, ffeilio, mewnbynnu data a rheoli taenlenni.
• Ymdrin ag ymholiadau dros y ffôn a\'r e-bost yn broffesiynol ac yn brydlon.
• Cynnal cofnodion cywir a sicrhau cyfrinachedd bob amser.
• Cofnodi a blaenoriaethu atgyfeireadau teleofal gan gynnwys diwygiadau a dod â\'r gwasanaeth i ben.
• Cofnodi\'r holl wybodaeth a dderbynnir yn gywir ar y llwyfan monitro galwadau, dilysu data a gofalu am yr holl ffolderi gwaith.

A beth rydym ni\'n chwilio

• Agwedd gadarnhaol a pharodrwydd i ddysgu.
• Sgiliau cyfathrebu da yn y Gymraeg a\'r Saesneg (angen Cymraeg Lefel 4).
• Sgiliau TG sylfaenol a bod yn gyfarwydd\u00a0â Microsoft Office.
• Gallu gweithio\'n dda mewn tîm a rheoli eich llwyth gwaith eich hun.
• Gwytnwch emosiynol ac ymrwymiad i ddiogelu unigolion diamddiffyn.

Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y swydd hon. Bydd yr ymgeisydd llwyddiannus hefyd yn destun gwiriad yn unol â BS7858. P\u00fan ai ydych chi\'n cychwyn ar eich gyrfa neu\'n chwilio am her newydd, mae\'r swydd hon yn cynnig cyfle gwych i ddatblygu a ffynnu mewn amgylchedd croesawgar.