Administration Team Leader Emergency Department

Job Details; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A private healthcare provider in Ipswich is seeking an experienced Administration Team Leader for their Emergency Department. This full-time role involves leading a team of administrative clerks, ensuring high-quality customer service, and managing daily operations. Ideal candidates will have a background in team management and familiarity with healthcare environments. The position offers professional development opportunities and competitive benefits including health discounts and flexible work arrangements.

Benefits

Professional development opportunities

Health and wellbeing programs

Discounts for leisure travel

Qualifications

• Experience managing a team within a healthcare environment.
• Understanding of KPIs and effective resource management.
• Ability to interpret health fund contract requirements.

Responsibilities

• Provide training guidance to administrative staff.
• Process all claims receipts and accounts promptly.
• Assist with recruitment onboarding of new staff.

Skills

Team management

Customer service

Leadership

Resource management

Adaptability

Tools

Meditech

Job description

Administration Team Leader - Emergency Department

Job No: JR108402

St Andrews Ipswich Private Hospital

Permanent

Administration / Support Services

The Opportunity

We are seeking an enthusiastic and customer-focused Administration Team Leader to join our team at St Andrews Ipswich Private Hospital. This is a fantastic opportunity to support and lead a dedicated group of Administrative Clerks.

In this role you will provide administrative support to the NUM Administration Manager and EMOs of the Emergency Department. You will oversee and participate in daily operations of the Emergency reception and provide leadership to all administration staff.

As a key leader within the team you will

• Provide training guidance and leadership to administrative staff.
• Step into administrative roles when required.
• Process all claims receipts and accounts promptly ensuring full compliance with established policies and procedures.
• Act as a subject-matter expert for relevant systems.
• Assist with recruitment onboarding and training of new staff.
• Support roster preparation manage sick leave and ensure effective staff allocation to meet KPIs.
• Maintain a high standard of customer service and confidentiality.
• Respond to billing hub requests and ensure timely completion of certification and financial documentation to meet revenue cycle KPIs.
• Ensure administrative processes align with clinical and hospital requirements.
• Foster a supportive positive and collaborative team culture.
• Carry out other duties as directed by the Administration Manager.

About You

You are professional empathetic and committed to delivering excellent customer service. Your ability to motivate support and lead your team will be key to your success in this dynamic leadership role.

You will also bring

• Experience managing a team ideally within a healthcare environment.
• Proven ability to manage individuals work groups and rosters for a large team.
• Understanding of KPIs budget requirements and effective resource management.
• Experience monitoring and maintaining administration-related KPIs.
• Adaptability and willingness to learn.
• Ability to interpret and apply health fund contract requirements.
• Commitment to achieving quality outcomes for all stakeholders.
• Knowledge of medical terminology.
• Experience using Meditech or similar patient administration systems (highly desirable).

About Us

St Andrews Ipswich Private Hospital is a 222-bed hospital and is revolutionising private health care in the Ipswich and West Moreton region. We’ve been growing and expanding our clinical capabilities and have opened the region’s first private emergency department along with a new intensive care unit which supports the Emergency Department. The hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people.

We have been focused on delivering high-quality patient care and practicing the Ramsay Way philosophy of People Caring for People since 1964.

Whats in it for you

• Professional Advancement: Recognition Rewards Professional Development and Employee referral programs. Free access to LinkedIn Learning education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts: Ramsay Rewards - Access great deals at over 100 major retailers. Hospital Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster. Flexible Leave Program and a free Employee Assistance Program offering access to confidential counselling coaching and support 24/7.
• Leisure / Social / Financial: Discounts for leisure travel with selected Hotels salary sacrifice opportunities e.g. airport lounge membership self-education expenses novated leasing and more.

Requirements

• Must provide or complete a National Police Check conducted within the previous 12 months.
• According to the role Ramsay may require proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct available at

Advertised: 04 Dec 2025

E. Australia Standard Time

Applications close: 01 Jan 2026

E. Australia Standard Time

Employment Type: Full-Time

Experience: years

Vacancy: 1