Administration Team Leader

NHS; Hatching Green; On-site; GBP 32,000 - 40,000; Full time

Job summary

A healthcare organization in Hatching Green is looking for a senior team leader to manage the administration team within planned care services. Responsibilities include operational management, training, and ensuring high-quality service delivery. Candidates must have prior senior administrative experience, a relevant NVQ or equivalent qualifications, and strong skills in Microsoft Office. The role offers a salary of £32,602 to £39,686 per annum and includes various benefits like flexible working options.

Benefits

Flexible working options

Comprehensive induction program

Car lease scheme

Qualifications

• Experience of working in a senior administrative role.
• Experience of managing databases and filing systems.
• Ability to analyse and produce statistical information accurately.

Responsibilities

• Lead and manage the administration team.
• Coordinate and deliver quality service.
• Support clinicians in service delivery.

Skills

Problem-solving

Stakeholder management

Team leadership

Administration

Communication

Education

5 GCSE at A-C or equivalent

NVQ Level 3 in administration

Educated to degree level or equivalent

Tools

Microsoft Office

EMIS/SystmOne

Job description

CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!

The post holder is directly responsible for the day‑to‑day operational management of the administration team within the planned care service for both St, Albans & Harpenden Team as well as the Care Home Team.

They are responsible for working collaboratively with team members to effectively coordinate and deliver a high quality of service while making effective use of resources. They will be an ambassador for the service; they will be motivated to provide first class administration in a professional manner to support the work of the service and meet strategic and business objectives and to support achievement of service key performance indicators/targets.

The post holder will lead the administration team, the responsibility of which is to support clinical teams to manage and effectively prioritise the daily demand on the service and to support clinicians in service delivery.

The post holder will be responsible for operational and performance management, staff management, training and personal development, as well as providing high quality personal assistant services to the Locality Manager.

Main duties of the job

• Line Management
• Administration
• Communication
• Data and Reporting
• Personal Attributes
• Personal Assistant to Locality Manager
• Other Responsibilities

PLEASE NOTE - this role is NOT eligible for visa sponsorship due to the nature of the role.

About us

Just as we care about our patients' well‑being, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme (only available for Band 5 and up)
• Flexible working options
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Job responsibilities

**Please see attached job description, person specification and CLCH Trust values, for full roles and responsibilities.**

Person Specification

Education/Qualification

• 5 GCSE at A-C or equivalent, to include maths and English
• NVQ Level 3 or equivalent in administration
• Evidence of continuous personal and professional development
• Educated to degree level or equivalent level combination of diploma level education, further short courses/ training and experience

Experience

• Experience of working in a senior administrative role
• Experienced of dealing with enquiries from the public, staff, and other organisations
• Experience of managing databases, filing systems, and stock levels
• Experience of prioritising workload to meet conflicting demands
• Experience of leading or managing a diverse team
• Experience with IT systems including MSOffice and Outlook
• Experience of working in a healthcare administration environment

Skills & Knowledge

• Ability to work in partnership at all levels both within the organization and with key stakeholders and groups across professional and inter‑agency boundaries
• Ability to coach, motivate, mentor and inspire
• Excellent problem‑solving skills, including the ability to resolve conflict and handle difficult situations effectively
• Developed knowledge of Microsoft Office applications - Word, Excel, Outlook, PowerPoint, Teams
• Able to analyse, calculate and produce statistical and financial information accurately.
• Excellent stakeholder management skills and the ability to influence negotiate and build relationships at all levels.
• Ability to effectively co‑ordinate project activities, to internal and externally set timelines.
• Able to draft, type, format, prepare and produce a wide range of high‑quality documentation, letters, emails, statistical information, graphics, presentations and short reports.
• Ability to use electronic clinical record systems eg EMIS/SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£32,602 to £39,686 a yearper annum, inclusive of HCAS