Administration Support Officer

University of Plymouth; Plymouth; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution in Plymouth is seeking an SRS Administrator to support a significant transformation project in their Student Record System. The role involves coordinating User Acceptance Testing, managing documentation, and facilitating stakeholder communication. The ideal candidate should be highly organised, detail-oriented, and capable of multitasking in a dynamic environment. This full-time position offers a generous leave package, pension scheme, and flexible working arrangements.

Benefits

Generous annual leave

Pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Flexible working

Retailer discounts

On-site nursery

Qualifications

• Must be able to manage multiple priorities effectively.
• Experience in administrative support is preferred.
• Capable of working in a dynamic project environment.

Responsibilities

• Support User Acceptance Testing (UAT) for the project.
• Coordinate meetings, events, and logistics for the programme.
• Maintain accurate documentation and records for the project.
• Respond to stakeholder inquiries effectively.

Skills

Highly organised

Strong communication skills

Collaborative work

Detail-oriented

Job description

The University of Plymouth is undertaking a major transformation program to enhance our Student Record System (SRS), ensuring an excellent experience for both staff and students. We have procured SITS by Tribal as our new system, and the programme is now well advanced, with significant progress toward implementation.

This is an exciting opportunity to join the team at a critical stage and play a key role in delivering this ambitious project.

About the Role

We are recruiting an SRS Administrator to provide essential administrative and communication support to the programme team. Working under the direction of a Project Manager, you will:

• Support User Acceptance Testing (UAT) and coordinate logistics for meetings and events.
• Maintain accurate project documentation and records.
• Assist with reporting, compliance, and stakeholder engagement.
• Ensure smooth delivery of programme activities through proactive organisation and communication.

You will be based at our city centre campus two days per week, with flexibility for remote working as business needs allow.

This is a full‑time position working 37 hours per week on a fixed‑term basis until 31 July 2026 due to Business Demand.

Interviews are expected to take place: Week commencing Monday 12 January 2026.

What We’re Looking For

We need someone who is:

• Highly organised and detail‑oriented, with strong communication skills.
• Able to work collaboratively in a dynamic environment.
• Comfortable managing multiple priorities and supporting a large‑scale project.

Your responsibilities will include:

• Coordinating meetings, events, and UAT sessions.
• Taking accurate minutes and distributing actions promptly.
• Maintaining project documentation and intranet content.
• Processing orders and maintaining audit trails.
• Responding to stakeholder enquiries and supporting internal communications.

Our Offer

When you join us, you’ll enjoy:

• Generous annual leave: 25 days plus bank holidays and closure days.
• Pension scheme.
• Cycle to Work & Electric Car Scheme.
• Employee Assistance Programme.
• Development opportunities.
• Flexible working.
• Retailer discounts.
• On‑site nursery.

Additional Information

The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter.