Administration Officer Lymphoedema Service

NHS; Pontypridd; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare organization in Pontypridd is seeking an Administration Officer for their Lymphoedema Service. The role involves maintaining patient waiting lists, processing orders and payments, and supporting the clinical team. Candidates should have excellent communication skills, customer care experience, and proficiency in Microsoft Office, particularly Excel. This full-time position offers a salary of £25,313 to £26,999 per year. A background in NHS environments is preferred.

Benefits

Generous leave

Career growth opportunities

Access to ongoing learning and development

Qualifications

• Welsh language speaking/listening skills at Level 3 or above.
• Previous experience dealing with members of the public.
• Ability to use E-Systems is preferred.
• Experience working within an NHS environment.

Responsibilities

• Support the team in maintaining and processing patients on waiting lists.
• Ensure robust processes for patients attending clinics and home visits.
• Utilize financial systems for processing orders and invoices.
• Conduct various administrative tasks to maintain the service.

Skills

Excellent communication skills

Customer care skills

Keyboard skills

Experience using Microsoft Office, particularly Excel

Education

RSA II

NVQ Qualification in Business Administration

Good Standard of education (English & Maths)

Job description

Go back Cwm Taf Morgannwg University Health Board

Administration Officer Lymphoedema Service

The closing date is 05 January 2026

Lymphoedema at Dewi Sant Health Park supports patients in RCT Merthyr Tydfil and the surrounding areas within the footprint of Cwm Taf Morgannwg.

The key elements of the administration officer will be to support the team in the following key areas of work. To maintain, monitor and process patients on the waiting list for the service.

Ensure robust processes for patients who attend outpatient clinics, patients who require home visits or patients who will have virtual contacts. This will be done by using a range of CTM patient information systems e.g. WPAS.

To utilise CTM financial purchase to payment system (Oracle) for producing orders for patient garments, receipting deliveries ensuring invoices can be processed quickly and routing garments for all patients in a timely manner.

To undertake all other administration tasks highlighted within the job description ensuring the Lymphoedema service is fully supported and maintained by the administration service.

Main duties of the job

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. See the guide for applicants on Welsh language skills below.

The post holder will be required to demonstrate a range of skills to be able to undertake this role, excellent communication skills, customer care skills, keyboard skills. There is a need to demonstrate a background or experience using Microsoft office packages in particular the use of Excel for maintaining spreadsheets is essential.

A full training package will be provided and the post holder will remain supervised until competency is achieved. When training is completed, post holder will benefit from having a range of new skills and expertise in using patient information and financial systems.

An understanding of customer care and meeting the needs of the general public is necessary for this position, therefore an excellent telephone and communication manner will need to be demonstrated.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

• Welsh language speaking/listening skills at Level 3 or above

Qualifications

• RSA II
• Good Standard of education (English & Maths)
• NVQ Qualification in Business Administration

Experience

• Previous experience dealing with members of the public
• Ability to use E-Systems previously
• Working within an NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board

£25,313 to £26,999 a year per annum pro rata