Administration Officer

CNTW NHS Foundation Trust; Whitehaven; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare organization is seeking a full-time administrative professional for the Cumbria Psychiatric Liaison Team at West Cumberland Hospital. The ideal candidate will have secretarial experience and demonstrate strong communication skills. Responsibilities include supporting team administration, attending meetings, and ensuring patient-focused service. A dynamic working environment and training opportunities are offered, making it an exciting career choice.

Benefits

Dynamic working environment

Training and development opportunities

Qualifications

• Experience in a customer/patient and service-user focused environment.
• Excellent communication and interpersonal skills.
• Good knowledge of Microsoft Word/Office packages.
• Experience in secretarial roles within a team environment.

Responsibilities

• Support the administration function for the team.
• Provide medical/clinical minute taking support.
• Attend MDT meetings and update action plans in RiO.
• Assist with training courses appropriate to the role.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Self-directed and motivated

Education

Secretarial experience

Typing qualifications

Tools

Microsoft Word/Office

RiO system (training provided)

Job description

Overview

This role is based at West Cumberland Hospital and will involve covering some weekend working on a monthly rota.

An exciting, full-time post has arisen within the Cumbria Psychiatric Liaison Team working within the West Cumberland Hospital. The post holder will have experience of working in a similar environment and previous secretarial experience is essential due to the demands of the role.

Responsibilities

• Support the administration function for the team, working alongside Administrators, Administration Manager, Team Managers and Clinical Managers with allocated duties.
• Provide medical/clinical minute taking support, attend MDT meetings and update RiO on action plans as required.
• Demonstrate flexibility in the role and contribute positively within a team.
• Be well organized and structured in approach and participate in relevant training courses appropriate to the role.
• Maintain a high standard of communication and interpersonal skills to support a patient-, customer- and service-user-focused environment.

Qualifications and Skills

• Experience in a customer/patient and service-user focused environment.
• Excellent communication and interpersonal skills.
• A good understanding of the RiO system (not essential, as training is provided for those who have not worked with it before).
• Good knowledge of Microsoft Word/Office packages and typing qualifications.
• Experience in secretarial roles, ideally within a team-based environment.
• Ability to be self-directed, motivated and able to contribute positively within a team.

Additional Information

The post holder will be expected to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.

We aim to attract and retain a diverse, talented and committed workforce who are caring and compassionate and therefore able to meet the demands of the modern NHS now and in the future. In return, we offer a dynamic working environment in which to build a career.