Administration Officer

Berkshire Healthcare NHS Foundation Trust; England; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking an Administration Officer to join their innovative administration team. This permanent position offers flexible working options and requires strong communication and people skills. Responsibilities include managing patient bookings, serving as a contact for service users, and collaborating with healthcare professionals to ensure efficient service delivery. The role provides generous benefits such as annual leave, development opportunities, and access to wellbeing resources.

Benefits

Flexible working options

27 days’ annual leave

Generous NHS pension scheme

Career development opportunities

Cycle to Work scheme

Wellbeing tools and services

Discounts at retailers

Supportive staff networks

Qualifications

• Experience in a healthcare or administrative role.
• Ability to communicate clearly and concisely with diverse audiences.
• Familiarity with digital applications and systems.

Responsibilities

• Use electronic patient booking systems to facilitate referrals.
• Be a central point of contact for service users, including patients and GPs.
• Manage caseloads and ensure efficient task management.

Skills

Communication skills

People skills

Familiarity with electronic patient booking systems

Teamwork

Task management

Tools

E-Referrals

RIO

Webex

Job description

Previous applicants need not apply

Full Time / Part time hours available (this will be candidate dependent and discussed at interview)

An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS Services, in the role of an Administration Officer. The post is on a permanent band 3 contract, based at our Finchampstead clinic, just outside of Wokingham. We are currently offering flexible home and office working. We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.

The MSK CSS / IPASS / BLIS Administration Team, prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses our community services.

The team of administration officers are led and supported by Administration Managers and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, service leads, clinical & counselling psychologists and other healthcare professionals, including medical consultants.

• To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process
• To use and support with a variety of digital & electronic applications systems - inc Webex, our flexible telephone system.
• To be an accessible and central point of contact for service users, including patients and GP’s
• Take responsibility for assigning caseloads / task management
• Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our Values At Berkshire Healthcare Are

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

For further details / informal visits contact: Name: Gemma Myers Job title: Administration Manager Email address: [e-mail] Telephone number: 07929 804980