Administration Manager- Urgent Care | Central and North West London NHS Foundation Trust

CNWL NHS Foundation Trust; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading NHS Trust in Greater London is seeking a dedicated administrator for its Urgent Care Service. The successful candidate will manage office functions, ensure high-quality support for clinical staff, and handle inquiries from stakeholders. This full-time position involves critical responsibilities including maintaining systems for tracking and logging equipment, covering for teammates as needed, and collaborating closely with teams to uphold service standards. Ideal candidates will showcase strong administrative skills and a commitment to service excellence.

Qualifications

• Strong organizational skills with the ability to manage administrative functions effectively.
• Experience in handling telephone and personal enquiries from patients and professionals.
• Ability to manage office practices and procedures.

Responsibilities

• Responsible for daily management of administrative functions in the Urgent Care Service.
• Carry out a range of administrative tasks and cover for team members when required.
• Monitor cleaning contracts for the office/site.

Skills

Office and administrative skills

Enthusiasm for data use

Team collaboration

Job description

We are thrilled to offer an opportunity to join our dynamic Urgent Care Service, where you will play a key role in supporting all our Urgent Care Teams to deliver efficient, high-quality care. We are seeking a highly motivated and enthusiastic individual, equipped with a broad range of office and administrative skills, to provide essential management support within our Urgent Care services.

This full‑time position (37.5 hours per week) is integral to ensuring seamless service delivery across the Services. As part of the role, you will collaborate closely with the Business Support Lead and administrative teams to assist in the smooth operation of the Urgent Care services, helping to maintain our high standards of care.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

The post holder will be responsible for providing administrative and site support services to the Urgent Care Services which comprises of the Single Point of Access (SPA) and Central Flow Hub (CFH), Stepdown Houses, Integrated Discharge Team (IDT) and the Mental Health Crisis Assessment Service (MHCAS). They will establish, maintain and monitor excellent office and information systems. They will be responsible for the operational management of the administrative team. The post also works to support the provision of data and information from the urgent care services across the boroughs. This post holder must be enthusiastic about the use of data to support service improvement and change. The post also involves dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non‑statutory organisation.

Central and North West London NHS Trust expects all Band 5 administrators to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members.

We expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre‑Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

Please see full job description for further information

• To be responsible for the day to day management of administrative functions in the Urgent Care Service, and the development, implementation and maintenance of office practices and procedures to ensure that all non‑clinical requirements of the Service are met.
• To carry out a range of administrative tasks and be able to provide cover for other team members, and also for the Business Support Lead, as and when required.
• To take responsibility for tracking and logging equipment and assets, about reporting and escalating issues around IT, broken equipment or office issues and environment as well as ensuring that adequate stock levels of stationery are readily available and office equipment is maintained at all times.
• To monitor the cleaning contract for the office/site in liaison with site services and attend relevant meetings as appropriate.
• Assist the service by stepping into the numbers as and when required by the team due to short notice staffing shortages or high acuity with the service.

This advert closes on Sunday 21 Dec 2025