Administration Manager for Mitsui Ocean Cruises

V.Group; City Of London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading cruise company is seeking an Administration Manager to manage guest services and financial transactions onboard. The ideal candidate should have exceptional customer service skills, excellent organizational abilities, and must be proficient in financial management. Responsibilities include handling inquiries, ensuring compliance with policies, and participating in safety protocols. This role offers a dynamic opportunity in a fast-paced marine environment.

Qualifications

• Must possess exceptional customer service skills to interact effectively with guests.
• Highly organized and adept at managing multiple tasks simultaneously.
• Clear communication skills are essential for interacting with guests and crew members.
• Strong problem-solving abilities to quickly address guest issues.
• Attention to detail to ensure accuracy in financial transactions and guest information.
• Ability to work effectively as part of a team with other departments.
• Basic financial management skills necessary for handling transactions.

Responsibilities

• Generate reports on guest accounts and financial transactions.
• Ensure compliance with company policies related to administrative tasks.
• Facilitate communication and coordination between guests and crew members.
• Participate in safety drills and emergency protocols.
• Promote a culture of continuous improvement within the department.
• Implement measures to enhance guest satisfaction and operational efficiency.
• Manage, direct, and process performance appraisals for team members.

Skills

Exceptional customer service skills

Time management skills

Clear communication skills

Strong problem-solving abilities

Attention to detail

Team collaboration skills

Basic financial management skills

Job description

Administration Manager for Mitsui Ocean Cruises

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

V.Ships Leisure is looking for Administration Manager on behalf of Mitsui Ocean Cruises.

The Administration Manager responsibilities focus on specific areas related to guest services, financial transactions, and onboard administration. They are responsible for managing Crew and guest inquiries and issues, handling financial transactions, maintaining administrative records, coordinating different crew and Guest accounting matters, and ensuring compliance with company policies and regulations, according to Company manuals and accounting procedures.

Key Responsibilities

• Generating reports on guest accounts, financial transactions, and other administrative activities as management requires.
• Ensuring compliance with company policies, procedures, and regulatory requirements related to administrative tasks.
• Facilitating communication and coordination between guests, crew members, and other cruise ship departments and providing regular updates and communication to guests regarding onboard activities, events, and announcements.
• Participating in safety drills and emergency protocols to safeguard the well-being of guests and crew aboard while also upholding adherence to safety regulations and company policies pertaining to guest services and administrative functions.
• Promoting a culture of continuous improvement and professionalism within the administrative department.
• Implementing measures to enhance guest satisfaction and operational efficiency in collaboration with other departments.
• Proficiency in computer skills and familiarity with relevant software applications are essential for Admin Pursers to manage administrative tasks efficiently. This may include software for financial transactions, guest information systems, and communication tools.
• Manages, directs, and processes performance appraisals for all reporting team members accordingly.

Education/Experience/Qualifications

• Possess exceptional customer service skills to effectively interact with guests, address their inquiries and concerns, and ensure a positive and memorable experience onboard.
• Must be highly organized and adept at managing multiple tasks simultaneously. Should have time management skills to prioritize tasks and adhere to deadlines within a dynamic and fast-paced setting.
• Clear and practical communication skills are essential for Admin Pursers to communicate with guests, crew members, and other departments onboard the cruise ship. This includes verbal communication, written communication, and active listening skills.
• Strong problem-solving abilities to quickly identify and address guest issues, resolve conflicts, and make decisions to ensure guest satisfaction.
• Attention to detail to ensure accuracy in financial transactions, administrative records, and guest information. Mistakes in these areas can significantly affect guest satisfaction and financial management.
• Should be able to work effectively as part of a team, collaborating with other departments and crew members.
• Basic financial management skills are necessary for Admin Pursers to handle financial transactions, manage onboard accounts, process payments, and reconcile financial records accurately.