Administration Manager

NHS; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent healthcare institution in Newcastle upon Tyne is seeking an experienced Administration Manager to lead a dedicated patient services team. The role involves managing high-quality clerical services, ensuring efficient service delivery, and supervising administrative processes. The ideal candidate will have substantial experience in medical secretariat roles along with proven management skills. This position offers an opportunity to positively impact patient care and operational efficiency within the NHS care system.

Qualifications

• Proven management experience in a healthcare setting.
• Extensive experience as Medical Secretary, ideally at a senior level.
• Knowledge of HR policies and procedures is essential.

Responsibilities

• Manage a comprehensive, efficient administration and clerical service.
• Design, implement, and monitor service improvements.
• Contribute as a member of the Clinical Board Management team.

Skills

IT Skills to include office software packages

Good typing skills

Education

Degree in Leadership/business management or equivalent

RSA 3 or equivalent experience

English Language GCSE grade 4 or above

Tools

Office software packages

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Administration Manager

The closing date is 01 February 2026

This is an exciting opportunity to join the Cardiothoracic Clinical Board as an Administration Manager. We are seeking a competent, enthusiastic and supportive Administration Manager who will lead our high-performing patient services team in providing an effective, welcoming and safe service for all our patients.

• Interview Date Tuesday 10 February 2026
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

The Administration Manager role will be responsible for ensuring the organisation and delivery of a coordinated and responsive Cardiothoracic Service in a manner consistent with Trust and local policies, procedures and protocols.

To work unsupervised and act independently to manage own workload referring to the Operational Service Manager when/where necessary.

To support and manage, alongside the Operational Service manager, the administrative team within the Cardiothoracic Clinical Board ensuring that a comprehensive, high quality and efficient service is provided to the various medical and non-medical professionals within the teams ensuring that the organisational needs of the multidisciplinary team and operational issues are met.

The role includes direct supervision of the clerical teams, being the point of contact, including arranging cover for annual leave and sickness, monitoring of sickness absence and undertaking yearly appraisal for the administration team. The post holder will develop, introduce and maintain systems and processes to guarantee an efficient and effective service that supports the delivery of activity and performance targets.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

Manage a comprehensive efficient and effective administration and clerical service to the Clinical Board / Departments including: -

• Design, implement and monitor service improvements.
• Staff appointments.
• Training and development.

Contribute as a member of the Clinical Board Management team.

• Communicate with Senior Clinicians.
• Attend MDT meetings.
• Contribute to the Business Planning process.

Person Specification

Qualifications & Education

• Degree in Leadership/business management or Diploma in Leadership/Business Management with experience to degree level or equivalent level experience
• RSA 3 or equivalent experience
• English Language GCSE grade 4 or above

Knowledge & Experience

• Experience with secretarial procedures
• Extensive experience as Medical Secretary some of which as Senior Medical Secretary
• Previous management experience including: - o Business o Personnel
• Knowledge of HR policy and procedure

Skills & Abilities

• IT Skills to include office software packages
• Good typing skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust