Administration Lead

NHS; Doncaster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A health service organization in Doncaster is seeking an experienced Administration Lead to provide leadership and operational management for administrative functions within their Care Group. This vital role focuses on optimizing services and ensuring seamless support for clinical teams, directly impacting patient care quality. Candidates should have strong team management experience and relevant educational qualifications. This position offers a chance to make a tangible difference in healthcare delivery.

Qualifications

• Demonstrable experience of working in a busy office and managing a diverse workload.
• Experience of managing teams and supporting projects.

Responsibilities

• Operationally manage and develop a team of administrative staff.
• Drive the development and implementation of new administrative models.
• Support and maintain processes for regular data checks.
• Ensure optimal performance of administration hubs.

Skills

Team management

Use of Microsoft Office applications

Confidentiality handling

Education

5 GCSEs including English and Maths (Grade C/4 or above)

NVQ 3 in Business Administration

RSA/OCR Level 3 Typing/Word processing

Job description

Go back Rotherham Doncaster and South Humber NHSFT

Administration Lead

The closing date is 08 December 2025

Working for the NHS means making a difference every day.

We are seeking a dedicated and experienced Administration Lead to provide inspirational leadership and operational management for the administrative and clerical support functions across identified services within our Care Group.

This is a vital post focused on transforming and optimising our services by successfully implementing new administrative models. Your work will directly impact patient pathways, ensuring our clinical teams can deliver timely, high-quality care.

Main duties of the job

As the Clinical Administration Lead, you will be pivotal in ensuring administrative functions are seamless, robust, and patient-focused:

Lead and Inspire: Operationally manage and develop a team of administrative staff, overseeing recruitment, training, supervision, and performance reviews (PDR), and ensuring a supportive and compliant working environment.

Transform Services: Drive the ongoing development and successful implementation of new administrative models, working closely with Service and Team Managers to streamline processes across all clinical pathways.

Assure Quality: Be the key champion for administrative and data quality. You will support and maintain processes for regular data checks, rectifying issues, and ensuring compliance with vital records management and information sharing protocols.

Optimise Performance: You will be required to support with rotas and resource allocation, ensuring the administration hubs are appropriately staffed to meet service user demand and support the achievement of our clinical priorities and NHS Key Performance Indicators (KPIs).

Uphold Standards: Develop and embed exceptional customer service standards in all communications, guaranteeing professionalism and compassion in every interaction with patients, partners, and colleagues.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

To find out more about working for RDaSH and the fantastic benefits we offer visit our website: https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook

Job responsibilities

Please view the attached job description and person specification to view the full details about the role

We reserve the right to close the vacancy early if there are a high amount of applications

Person Specification

Qualifications

• 5 GCSE's including English and Maths (Grade C/4 or above) or equivalent standard of education with the emphasis on numeracy and literacy.
• NVQ 3 in Business Administration or equivalent.
• RSA/OCR Level 3 Typing/Word processing or equivalent.

Experience

• Demonstrable experience of working in a busy office and pressurised environment and managing a diverse workload.
• Knowledge and experience of using Microsoft Office applications.
• Experience of managing teams
• 2 years administrative experience within the NHS or other complex organisation.
• To be able to demonstrate working on own initiative and as a member of a team.
• Experience of liaising with staff across different disciplines and organisational boundaries.
• Experience of working across multi agency groups.
• Dealing appropriately with sensitive and confidential information.
• Experience of supporting/managing projects.
• Working within financial constraints, policies and procedures.
• Experience of performance management.

Knowledge

• Moving and handling object key trainer or prepared to undertake study.
• Thorough understanding of confidentiality and security of information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rotherham Doncaster and South Humber NHSFT