Administration & Client Service Supervisor

Association of Women Doctors; Netley; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent organization in healthcare based in the UK is looking for an Administration & Client Service Supervisor to lead their team. This role is crucial for managing the daily operations, ensuring compliance, and enhancing client experiences. The ideal candidate will have excellent leadership and communication skills, alongside proven experience in administration or client service. Proficiency in MS Office is essential, and knowledge of logistics or supply chain is a plus. This position offers an opportunity to thrive in a fast-paced environment.

Qualifications

• Proven experience in administration and/or client service role.
• Experience within logistics, supply chain, or a related industry is advantageous.
• Ability to thrive in a fast-paced environment and manage competing priorities.

Responsibilities

• Supervise and mentor the administration and client service team.
• Oversee client onboarding and maintain accurate documentation throughout client lifecycle.
• Handle escalated client inquiries and resolve issues promptly.

Skills

Leadership skills

Communication skills

Problem-solving abilities

Organizational abilities

Tools

MS Office

WMS/TMS systems

Job description

About Us

We are a growing third-party logistics (3PL) provider, delivering tailored supply chain solutions to a diverse range of clients. Our focus is on efficiency, reliability, and exceptional service. As part of our continued growth, we are seeking a proactive and experienced Administration & Client Service Supervisor to lead our team and ensure smooth day-to-day operations.

The Role

This is a hands‑on leadership position where you will oversee the administration and client service functions, ensuring accuracy, compliance, and outstanding client experiences. You will play a key role in managing workflows, supporting team development, and driving process improvements across the business.

Key Responsibilities

• Supervise and mentor the administration and client service team, fostering a positive and productive work environment.
• Take ownership for the administration for the business, including weekly client charge management.
• Oversee client onboarding and maintain accurate documentation throughout the client lifecycle.
• Manage carrier and client rate setups, ensuring compliance and timely updates.
• Monitor operational performance and prepare regular reports for management.
• Handle escalated client inquiries and resolve issues promptly and professionally.
• Maintain and update Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
• Collaborate with other departments to streamline processes and enhance service delivery.

Skills & Qualifications

• Proven experience in administration and/or client service role.
• Experience within logistics, supply chain, or a related industry is an advantage but not essential.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication, problem‑solving, and organizational abilities.
• Proficiency in MS Office; experience with WMS/TMS systems highly regarded.
• Ability to thrive in a fast‑paced environment and manage competing priorities.