Administration Assistant / Cynorthwyydd Gweinyddol

Wales & West Housing; Ewloe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading housing provider in Wales is seeking an Administration Assistant for the Ty Draig Office in Ewloe. The ideal candidate will have a solid background in administration within a customer-focused environment, strong communication skills, and proficiency in Microsoft Office. This role requires a positive attitude, teamwork abilities, and a commitment to providing excellent services to residents.

Qualifications

• Track record in an admin team within a housing or customer-focused environment.
• Experience in providing effective administrative support.
• Strong personal values that align with the organization's.

Responsibilities

• Support the Senior Administration Officer with various tasks.
• Provide high-quality customer service at the reception.
• Assist in delivering services to residents and respond to queries.

Skills

Customer focus

Communication skills

Microsoft Office proficiency

Teamwork

Problem-solving

Job description

Overview

We are seeking an experienced Administration Assistant based at our Ty Draig Office, in Ewloe, North Wales. You will have a demonstrable track record of working within an admin team within a housing or customer focused environment to make a real difference to people’s lives, homes and communities.

Who are we looking for? We are looking for someone who is genuinely passionate about what we do and wants to play a key role in helping us deliver excellent services to our residents. With a strong customer-focused and empathetic approach, you will bring proven experience in administration and be confident supporting the Senior Administration Officer with a variety of tasks and projects. This role suits someone who is comfortable working both independently and as part of a small, busy team, and who can manage their workload effectively while making sound decisions. A positive, flexible attitude and strong personal values that align with ours are essential, along with excellent communication skills and a commitment to continuous improvement. Proficiency in Microsoft Office (Word, Excel, Outlook) is required.

What you will be doing? Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the administration function and provide assistance and support to the Senior Administration Officer and wider team. You will enable the delivery of services to our residents by providing effective administrative support to all departments within the Group. You must also be a good communicator and provide a high quality, friendly customer-orientated reception service. Reception duties form part of this role and therefore you should be able to provide good customer service when dealing with the general public face to face. This role includes supporting the delivery of a high quality service by responding to external partners delivering this service on behalf of the Association as well as taking personal responsibility for dealing with resident/staff queries. For further information about the role please view the attached role profile in the recruitment pack.

Who are Wales & West Housing (WWH)? We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.

Want to find out more? Why not arrange an informal conversation with Sarah Taylor, Senior Administration Officer on 02920 415369 and you can find out lots more in the recruitment pack.