Administration Assistant - Clinical Assessment Service

North East Ambulance Service Nhs Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Newcastle upon Tyne is seeking an administrator for their clinical assessment service. This permanent role involves booking patient appointments, processing police requests, and ensuring effective communication with patients. Candidates should have strong administrative skills, a good telephone manner, and the ability to manage tasks efficiently. Working 37.5 hours per week, flexibility for bank holidays and weekends is required.

Qualifications

• Strong administrative capabilities with excellent attention to detail.
• Ability to handle multiple tasks efficiently and communicate effectively.
• Experience in a customer service or administrative role is beneficial.

Responsibilities

• Book patient appointments and manage clinical assessments.
• Process police requests and perform administrative tasks.
• Communicate with patients regarding clinical services.

Skills

Good administration skills

High level of attention to detail

Good computer skills

Empathy

Good telephone manner

Job description

Job details

Permanent role, 37.5 hours per week, bank holidays, weekends and nights.

Responsibilities

• Book patient appointments and ensure smooth running of the clinical assessment administration service.
• Process police requests and handle general administrative tasks.
• Speak to patients on the phone regarding the clinical assessment service.

Qualifications

• Good administration skills, high level of attention to detail, good computer skills, empathy and a good telephone manner.

EEO Statement

We value and respect the diversity employees bring to our workplace. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, part of the Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.