Administration Assistant / Booking Clerk

Gi Group; Lincoln; On-site; GBP 40,000 - 60,000; Part time

Job summary

A public sector client is seeking an Administration Assistant / Booking Clerk to provide administrative support and handle booking processes. Key responsibilities include answering phone calls, greeting patients, maintaining data accuracy, and handling multiple tasks in a timely manner. Candidates should have a Grade C in GCSE Maths and English, good customer care skills, and knowledge of Microsoft Office. The position is temporary for 12 weeks at £12.21 per hour, working 37 hours per week.

Qualifications

• Strong customer service skills with an understanding of communication needs for patients.
• Ability to work as part of a multi-disciplinary team and on own initiative.

Responsibilities

• Answer phone calls from patients and book appointments as required.
• Maintain the Patient Management System ensuring data accuracy.
• Ensure hospital case notes are available when required.

Skills

Excellent understanding of good customer care

Ability to prioritise own workload

Good I.T. skills

Ability to communicate with hearing impaired people

Basic knowledge of medical terminology

Good customer care skills

Education

Grade C or above in GCSE Maths & English

NVQ2 or equivalent in relative subject ie Customer Care Skills

Tools

Microsoft Office packages

Job description

Job Title : Administration Assistant / Booking Clerk

Type of Business : Public Sector

Location : Lincoln, LN2 5QX

Salary : £12.21 ph

Contract : Temporary 12 weeks. 37 hours per week

Start Date : January 2026

GI Group are now seeking an Administration Assistant / booking clerk to cover a temporary position for our Public Sector client.

Purpose

To act as an administrative assistant / booking clerk, providing support with booking processes and administrative procedures. The role requires an excellent understanding of the communication needs of patients and their carers, as well as the ability to acquire a basic understanding of relevant testing and procedures.

Duties

• Answer phone calls from patients and book appointments as required.
• Greet patients attending clinics who wish to arrange appointments, or book in for clinic appointments.
• To maintain the Patient Management System as required ensuring accuracy and timely data quality in accordance with Trust / Diagnostics protocols.
• Making pending appointments and to make / change appointments for patients within required target timescales.
• Ensure hospital case notes are available when required, tracked and returned to Medical Records.
• Assist the Physiological Sciences Clinical teams with waiting list management, and data collection.
• Take responsibility for ensuring interpreters are booked for patients requiring this service.
• To undertake photocopying of forms, booklets and any other relevant information required.
• Following mandatory training, meet the training requirements of new staff to include all aspects of duties required to undertake the post.
• To undertake any other appropriate duties as required by Support Manager / Service Manager, senior clinical team.
• To ensure confidentiality in line with the Data Protection Act 1984 / 98 and the Trust's IM&T security policy of information, obtained during the course of employment, on all matters relating to patients, staff and the Trust's business.

Knowledge

• Excellent understanding of good customer care.
• Deaf awareness, including methods of communication used by hearing impaired people.
• Good I.T. skills

Skills

• Ability to prioritise own workload.
• Ability to enter data in a timely and accurate manner.
• Ability to communicate with hearing impaired people.
• Ability to work as part of a multi-disciplinary team.
• To work on own initiative within agree protocols.
• Good customer care skills.
• Basic knowledge of medical terminology.
• Ability to handle multiple tasks simultaneously.

Qualifications & Experience

• Grade C or above in GCSE Maths & English.
• NVQ2 or equivalent in relative subject ie Customer Care Skills.
• Working knowledge of Microsoft Office packages.
• Working with the public

Hiring Contact : Joanne Smith

Agency : GI Group Recruitment Ltd