Administration Assistant

Herefordshire and Worcestershire Health and Care NHS Trust; West Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking Administrative Assistants to join the Integrated Single Point of Access team in Worcester. This role involves providing comprehensive administrative support within a busy healthcare environment, managing schedules, and ensuring efficient workflow. Candidates are expected to have excellent communication, organizational, and IT skills, along with a commitment to professional development. The position offers flexible working options and opportunities for growth within the NHS framework.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Comprehensive maternity, paternity, and adoption support

Health and wellbeing opportunities

Qualifications

• Recent experience in an Administrative/Secretarial/Reception role.
• Willingness for continuing professional development.
• Ability to handle confidential information discreetly.

Responsibilities

• Provide administrative support for the H@H and Integrated SPA services.
• Perform data recording in spreadsheets.
• Manage a busy and varied workload.

Skills

Communication skills

Organizational skills

IT skills

Literacy

Numeracy

Education

GCSE Grade A-C in Business Administration or equivalent

Tools

Microsoft Office: Word, Excel, Outlook

Job description

Job Summary

We have an exciting opportunity for Administrative Assistants to be part of the Integrated Single Point of Access (SPA) in Worcester which also supports the new countywide Hospital at Home service. This role will be integral in supporting the coordination and roll out of a countywide H@H service as well as supporting the other administrative work in the integrated SPA. The SPA also continues to grow and develop and the post holder will be part of the administrative workforce within this integrated SPA and be involved in the operational growth and development of this service. We require flexible and adaptable candidates who are able to manage a busy and varied workload across the H@H and SPA services to support a seamless delivery of administrative support to support the urgent delivery of services to professionals and patients. You will be based at Kings Court 2 in Worcester and expected to work shifts across a seven day week to cover the operating hours of 0730-20:00. Please note the Trust is unable to provide sponsorship to work for this role; to apply you must have current right to work in the UK status.

About Us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Job Description

Job responsibilities: Undertake administration duties that are specific to the role. For full details of the duties and criteria for the role please refer to the job description and person specification attached. Main duties of the job: Provide administrative support for the H@H and Integrated SPA services. Must have excellent communication, organisational and IT skills. Record information in spreadsheets to enable data and activity within the H@H & Community SPA to be analysed and presented by the Operational Lead.

Person Specification

Experience

• Recent, relevant experience in an Administrative/Secretarial/ Reception Role
• Previous, relevant NHS experience (desirable)

Additional Criteria

• Willingness to commit to continuing professional development
• Professional manner as a representative of the Trust
• Tact and discretion for dealing with confidential information

Qualifications

• Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
• Must provide original certificates to verify qualifications at point of offer

Skills & Abilities

• Ability to communicate clearly and effectively in English in both verbal and written formats
• Good level of literacy and numeracy
• Standard IT skills
• Good organisational skills

Knowledge

• Knowledge of office procedures
• Working knowledge of Microsoft Office: Word, Excel, Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Employer details

Herefordshire and Worcestershire Health and Care NHS Trust

2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JR

Website: https://www.hacw.nhs.uk/careers

Recruitment Information

• Reference number: C9798-1850
• Band: Band 2
• Salary: £24,465 a year pro rata for part time (£12.51 per hour)Contract: Permanent
• Working pattern: Full-time, Part-time, Flexible working
• Job locations: 2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JR
• Date posted: 25 November 2025

Please read the attached applicant guidance notes.