Administration Assistant

Ardonagh; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading insurance provider in Telford is seeking an Administration Assistant to provide crucial administrative support. The ideal candidate will be proficient in Microsoft tools and possess a strong customer service ethic. Responsibilities include invoicing, managing client communications, and supporting account executives. This position offers 26 days of holiday, career progression opportunities, and various corporate perks.

Benefits

26 days holiday plus bank holidays

Professional development support

Pension scheme

24-hour wellbeing support

Corporate perks including gym discounts

Paid volunteering day

Qualifications

• Experience in communicating with customers and insurers.
• Knowledge of the insurance industry is desirable.
• Understanding of current Regulatory guidelines.

Responsibilities

• Provide administrative support to the Account Executives.
• Invoice policies and manage outstanding debts.
• Complete internal reporting for client policies.

Skills

Competent in Microsoft Excel

Competent in Microsoft Word

Professional telephone manner

Ability to manage workloads efficiently

Strong customer centric work ethic

Job description

We’re on the hunt for a talented Administration Assistant to join our team in our Telford office. to meet the needs of the business following continued growth and internal promotions. You will be required to provide administrative support to the Account Executives and rest of the teams as required.

What does an Administration Assistant here do?

This is an overview and not an exhaustive list of responsibilities. Collaborating with your line manager, you will develop your own objectives but focus on all of the following:

• To invoice policies and set up premium finance arrangements, where necessary
• To manage aged debt, chasing outstanding money from clients
• Arranging for refunds to be processed, either by amending finance arrangements or sending money back to client
• To complete internal reporting to ensure all clients and policies are logged and tracked
• To complete internal checklists to ensure all actions completed, including obtaining signed fact finders, proposal forms and Account Executive meeting minutes
• Raise diary entries for outstanding information on all new business inceptions and renewed policies
• Action diary entries as required
• Obtain discounting approval for Directors where discounting applied and / or Fee in Lieu arrangements in place
• Sending policy documentation and policy wordings to clients once broker approved
• To protect the interests of client and insurer to achieve the best outcome

What are we looking for in our next Administration Assistant?

• Competent in the use of Microsoft programmes including Excel and Word
• Must possess a professional telephone manner and have experience in communicating directly with customers and insurers
• Knowledge of insurance industry is desirable but not essential
• Ability to prioritise and manage workloads efficiently
• Candidate must possess a strong customer centric work ethic
• To be able to take ownership of situations and tasks, seeing matters through to completion
• An understanding of the importance to act in a compliant manner within current Regulatory guidelines
• A desire to grow and learn with the role, which is seen as a development step towards a career in insurance.

In return you will be welcomed and supported by Telford Specialist Motor, part of the Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects.
• Pension scheme for when you feel it’s time to retire.
• 24-hour support for you and your families physical and mental wellbeing.
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.
• 1 days paid volunteering day to give back to our communities.
• Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page