Administration Assistant

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

An NHS Foundation Trust based in Newcastle upon Tyne is looking for a full-time Administration Assistant to support their busy clinical team. Candidates should have experience in a customer-focused environment and be adaptable, reliable, and punctual. This role involves administrative functions that require good communication and customer care skills, with a strong emphasis on providing excellent service. The ideal candidate will possess relevant qualifications and demonstrate flexibility in their role.

Qualifications

• Good general level of education to O-Level/GCSE in English Language.
• NVQ in Business Administration or equivalent.
• NVQ Level 2 in Customer Care or equivalent.

Responsibilities

• Provide comprehensive administrative support to clinical team.
• Handle customer service with both in-person and telephone interactions.
• Input data accurately and efficiently.

Skills

Customer Care Skills

Communication skills

Organisational skills

Data entry

Knowledge of NHS environment

Education

O-Level/GCSE in English Language

NVQ in Business Administration

NVQ Level 2 in Customer Care

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 12 February 2026

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full time vacancy(37.5hrs Monday to Friday 9am to 5pm) for a Band 2 Administration Assistant with the Newcastle North-East Community Treatment Team based at Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE

This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Assistant.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month admin experience including, but not limited, to the following:

Experience working in a customer / patient focused environment (face to face and telephone)

Typing letters/reports

Ability to be self-directed, motivated and be able to contribute positively within a team

Ability to change tasks at short notice

Reliable and punctual

The post holder will be expected to demonstrate flexibility in the role

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

Please find attached job description for full details.

Advertising date : 29th January 2026

Closing date : 12th February 2026

We welcome your application.

Please note this vacancy may close earlier than the stated date above.

Person Specification

Qualifications and Training

• Good general level of education to O-Level/ GCSE or equivalent in English Language
• NVQ in Business Administration (or equivalent)
• NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative
• Knowledge of working in an NHS environment

Experience

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience of working in an NHS/healthcare setting
• Experience using stock
• Experience of working with paper-based and electronic filing systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust