Administration Assistant

NHS; Hull and East Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare organization is seeking a full-time Administration Assistant for their Mental Health Crisis Team in Hull. This role requires excellent interpersonal skills and the ability to work independently in a fast-paced environment. Successful applicants will have 2 GCSEs in English and Maths, along with good keyboard and IT skills. The position offers enhanced pay for unsocial hours and supports a healthy work-life balance, with commitments to diversity and staff development.

Benefits

Enhanced leave package

Health and wellbeing support

Supportive working environment

Qualifications

• Knowledge of office procedures and clerical/reception work.
• Literacy and numeracy at Level 2.
• Experience of working with the general public.

Responsibilities

• Liaise with healthcare professionals and deal with patient queries.
• Assist in maintaining processes and patient systems.
• Provide cover for the reception area.

Skills

Excellent interpersonal skills

Good keyboard skills

Experience with Microsoft Word/Outlook and Excel

Ability to work on own initiative

Education

2 GCSEs/O levels in English and Maths

NVQ2 or equivalent experiential learning

Tools

Lorenzo Patient Information Systems

Microsoft Office Suite

Job description

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.

An opportunity has arisen for a full-time Band 2 Administration Assistant to work within our Mental Health Crisis Team based at Miranda House in Hull.

You will be expected to be flexible and work in a fast paced and highly demanding environment within the main office as well as providing cover to a busy reception area.

The administration team provides 24 hour, 7 day a week cover which is worked on a rota basis incorporating enhanced pay for unsocial hours. This provides a refreshing work life balance.

Main duties of the job

This role involves liaising with health care professionals from the Trust and outside agencies, also dealing with queries from patients requiring a service.

Excellent interpersonal skills and being able to work on own initiative are both essential.

The successful candidate will have good keyboard skills enabling them to assist in creating, developing and maintaining new processes and procedures. This includes regular data inputting using patient systems (Lorenzo) in accordance with the Trust standards. Along with all other Microsoft Packages.

Applicants will have RSA III and OCRIII/ECDL or equivalent NVQ Qualification, a good standard of Maths and English and have previous experience of carrying out general administrative procedures in an office environment. Experience of using software packages including Microsoft Word/Outlook and Excel are beneficial. Experience with the Trust Patient Information Systems (Lorenzo) would be advantageous.

About us

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.

Find out more and search live jobs.

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person Specification

Knowledge

• To have some knowledge of office procedures, clerical/reception work.
• Literacy and Numeracy at Level 2

Experience

• Experience of working with the general public
• Knowledge of IT systems
• Knowledge of Trust IT systems e.g.Lorenzo as appropriate to work area

Qualifications

• 2 GCSEs/O levels English and Maths
• Standard keyboard skills e.g. RSA2, ECDL oOR demonstrable experience within A&C field at standard level
• NVQ2 or equivalent experiential learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.