Administration Assistant

NHS; Abergavenny; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional health organization is looking for a proactive administrative assistant to join their team at Nevill Hall Children's Centre in Abergavenny. The role involves maintaining office operations, supporting families and staff, and ensuring efficient service delivery. Strong communication and IT skills are essential, along with a good general education. The ideal candidate is well-organized, adaptable, and committed to supporting the wellbeing of children and young people. This position offers training and career growth opportunities within a supportive environment.

Benefits

Flexible working

Occupational health support

Extensive training opportunities

Wellbeing Centre of Excellence

Qualifications

• Experience in an office or reception environment is desirable.
• Calm, patient, and polite telephone manner.
• Interest in the wellbeing of children and young people.

Responsibilities

• Collect and open post, typing emails and correspondence.
• Act as the first point of contact for Nevill Hall Children's Centre.
• Maintain and develop databases and systems.
• Process incoming and outgoing mail.
• Assist with communication across the team.

Skills

Excellent verbal communication

Excellent written communication

IT skills including Microsoft Office

Interpersonal skills

Organisational skills

Ability to work under pressure

Teamwork

Education

Good general education to GCSE level or comparable

Tools

Microsoft Word

Microsoft Excel

Job description

An exciting opportunity has arisen within the Families & Therapies Division to join the administration team at Nevill Hall Children's Centre. We are a busy, friendly, and supportive team providing essential services to children and young people with disabilities and developmental difficulties.The successful candidate will be based at Nevill Hall but may need to travel to other sites to provide cover for annual leave or sickness. You will play a key role in supporting the smooth running of the Centre, ensuring an efficient and welcoming environment for families and staff.We are looking for someone who is well-organised, practical, and able to work independently when required. You must have excellent verbal and written communication skills, strong keyboard and IT skills, and confidence in using Microsoft Office packages. Experience in an office or reception environment is desirable, along with a calm, patient, and polite telephone manner. The ability to work to deadlines, use initiative, and maintain professionalism is essential. An interest in the wellbeing of children and young people is important.If you are proactive, adaptable, and committed to delivering high-quality administrative support, we would love to hear from you.

Main duties of the job

• Responsibilities include collecting and opening post, typing emails and correspondence as required, and acting as the first point of contact for Nevill Hall Children's Centre. You will answer telephone calls and liaise with the public, staff, and professionals in a sympathetic and professional manner. General clerical duties include filing (manual and electronic), scanning, and sending out signed letters and reports promptly. You will maintain and develop databases and systems to support the smooth running of the Centre and ensure all tasks comply with departmental procedures.Additional duties include processing incoming and outgoing mail, supporting communication across the team, and carrying out any other tasks compatible with the grade as assigned by the Children's Centre Team Lead. A calm, polite approach and attention to detail are essential for this role.The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Person Specification

Qualifications and Knowledge

• Good general education to GCSE level or comparable
• IT Skills to include Microsoft Word & Excel

Experience

• Administrative experience within an office setting
• Previous experience of working within a health/social care setting and experience of working with children with a disability or developmental difficulty

Skills and Attributes

• Able to work effectively and efficiently in a team environment and cope with pressure during busy periods and able to take the initiative.
• Excellent communication skills when interacting with members of the Children's Centre, other professionals, children and young people and families and visitors.
• Excellent interpersonal and organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.