Admin Team Lead

Candidate Experience site; Easter Howgate; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading independent hospital group is seeking a Reception Team Leader for their busy reception team in Easter Howgate, Scotland. In this role, you'll manage daily reception operations, ensuring exceptional customer service and supervision of staff. The ideal candidate should have experience in a customer-facing role, excellent communication skills, and a confident telephone manner. This position offers a competitive salary and benefits package, alongside opportunities for personal and professional growth.

Benefits

35 days annual leave inclusive of bank holidays

Contributory pension with flexible retirement options

Discount and cashback for over 1000 retailers

Free Bupa wellness screening

Private medical insurance

Life assurance

Qualifications

• Experience of working on a reception or in a similar customer facing environment.
• Ability to communicate with a wide range of customers at all levels.
• Basic knowledge of hospital systems, including processes and procedures.

Responsibilities

• Manage overall reception operations and staff.
• Welcome, register, and direct patients and consultants.
• Process in-patient/out-patient charges accurately.
• Manage hospital switchboard professionally.
• Undertake clerical duties and manage admission lists.

Skills

Experience in a customer-facing environment

Excellent communication skills

Organizational skills

Supervisory experience

Confident telephone manner

Job description

Spire Shawfair Park Hospital are recruiting for a Reception Team Leader to join their busy reception team on a permanent basis.

The Team Leader will manage the hospital receptions, ensuring an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer’s expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times.

Duties and responsibilities

• Responsible for the overall management and day-to-day supervision of the hospital receptions
• Effectively manage departmental staff, including resolving any performance issues, ensuring adequate staffing levels at all times
• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations
• Admitting patients to their room in accordance with hospital procedures, providing information as appropriate
• Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face
• Supporting inpatient bookings by entering inpatient/day cases onto computer system
• Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate
• Admission/Discharge of patients onto computer system ensuring accuracy of all information
• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis

Who we're looking for:

• Experience of working on a reception or in a similar customer facing environment
• Excellent communication skills, along with being organised
• Basic knowledge of hospital systems (or similar), including processes and procedures
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• Supervisory experience

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all.

Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Job Info

• Job Identification 25534
• Job Category Patient Support
• Posting Date 01/15/2026, 12:42 PM
• Apply Before 01/30/2026, 12:42 PM
• Job Schedule Full time
• Locations 10 Easter ShawfairEdinburghEH22 1FE, Edinburgh, Midlothian, EH22 1FE, GB