Admin Support Typist

Somerset NHS Foundation Trust; Yeovil; Remote; GBP 20,000 - 28,000; Full time

Job summary

A healthcare organization in Yeovil is seeking an admin support typist to provide efficient support to the medical team. This role involves typing clinic letters, managing correspondence, and offering cross-cover for other administrative staff. The position is primarily remote with one in-office day weekly. Ideal candidates have typing qualifications and knowledge of medical terminology, ensuring effective communication and flexibility.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development opportunities

Exclusive discounts through Blue Light Card

Qualifications

• Proven competencies in current office practice.
• Experience of working within an office environment.
• Knowledge of medical terminology.

Responsibilities

• Type clinic letters and general correspondence.
• Cross-cover for other admin support typists.
• Answer incoming telephone calls from patients and healthcare professionals.
• Ensure confidentiality and security for patient data.
• Liaise with medical secretaries regarding work.

Skills

Typing skills

Communication skills

Knowledge of medical terminology

Office practice competencies

Education

RSA Stage 11 or equivalent qualification in typing

Good all-round general education to GCSE standard

Job description

The admin support typist will be required to provide efficient and effective support to the medical secretaries, including cross-cover for other support typists/administrators and medical secretaries within the business unit to support clinical teams in times of absence, as requested by the Operational Support Manager to support service requirements.

The admin support typist will be responsible for typing clinic letters, sorting of post, filing and other general administrative duties across the county as directed by the Operational Support Manager.

The admin support typist is accountable to the Operational Support Manager and will have daily contact with the medical secretaries, the consultants they support and their wider clinical teams including clinical nurse specialists. This role will also require daily contact with medical secretaries in other business units and the support administrative teams including typists and booking officers.

This position is predominantly remote, with one in-office day each week at Musgrove Park Hospital.

Main duties of the job

*To type clinic letters and general correspondence as dictated by medical staff using digital dictation and word processing equipment within the business unit service level agreement timescales and standard operating procedures.

*To provide cross-cover for other admin support typists and medical secretaries as and when required. Flexibility is essential to provide adequate service cover during core hours in times of absence.

*To answer incoming telephone calls from patients, carers and other healthcare professionals in an efficient manner, in the absence of a medical secretary being available. Taking messages or referring onto other departments and agencies as appropriate

*To acquire knowledge of necessary medical terminology.

*To strictly observe the rules of confidentiality, security and location recording for all patient data.

*To ensure all medical record documents are scanned and uploaded to EPRO as required.

*To ensure all post is collected, sorted and distributed accordingly in liaison with the medical secretaries.

*Use the hospital administration systems for all patient related data.

*Use of the hospital RTT (Referral to Treatment) to update patient pathways and Order Comms system for patient results/X-Rays (where appropriate).

*To liaise with the medical secretaries within the business unit regarding all work and to undertake any other duties that may arise from time to time.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

• *RSA Stage 11 or equivalent qualification in typing
• *Audio typing RSA stage 11 or equivalent
• *Good all-round general education to GCSE standard, including English Language and Maths
• N/A

Experience

• *Proven competencies in current office practice
• *Us of emails and electronic diaries
• *Experience of working within an office environment
• *Previous NHS experience
• *Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.