Admin Support Officer

Zenith People; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is looking for an Admin Support Officer in Durham to provide essential administrative support for councillor enquiries. You'll manage the CRM system to ensure timely updates and effective communication with stakeholders. Candidates should have administrative experience, familiarity with CRM systems, and strong problem-solving skills. This is a temp position with potential for further opportunities.

Qualifications

• Experience in administrative roles.
• Knowledge of CRM systems.
• Strong communication skills.

Responsibilities

• Provide administrative support in Member service request.
• Monitor and check progress on enquiries.
• Assist in the daily allocation of notifications.

Skills

Administrative support

Customer relationship management

Communication skills

Problem-solving

Job description

Overview

Zenith People are looking to recruit an Admin Support Officer in the Durham role on a temp basis. To work as part of a team in Executive Support to provide effective and responsive support in relation to standard councillor enquiries. This involves using the Council's customer relationship management database (CRM) to monitor and check progress on standard councillor enquiries and provide timely updates and quality responses on progress of these enquiries into the system.

Responsibilities

1. Responsible for contributing to the efficient and effective provision of administrative support in connection with Member service request digital enquiries process.
2. Responsible for monitoring, checking progress and updating standard councillor enquiries in line with agreed timescales and standards.
3. Proactively chase responses to councillor enquiries which are becoming due with key service contacts, dependant on type of enquiry.
4. Input qualitative and meaningful updates and responses into the CRM to enable councillors to understand progress on their enquiries.
5. Using the CRM system assist in the daily allocation of notifications to proactively ensure timescales for updates on all standard councillor enquiries are met.
6. To be aware of any legislation and procedures which may impact service delivery.
7. Build relationships with key points of contact in service areas and gain a good working knowledge of the subject matter for the service and nature of enquiries supported.
8. Gain a good understanding of the Corporate Complaints process and escalate unresolved issues if necessary.
9. Meet performance targets as advised by the Senior Officer & Team Leader.
10. Contribute to continuous improvement activities in order to improve service delivery.

Organisational responsibilities

To demonstrate and be a role model for the values and behaviours to promote and encourage positive behaviours, enhancing the quality and integrity of the services we provide.

To seek new and innovative ideas to work smarter, irrespective of job role, and to be creative, innovative and empowered. Understand the operational impact of transformational change and service design principles to support new ways of working and to meet customer needs.

To communicate effectively with our customers, managers, peers and partners and to work collaboratively to provide the best possible public service. Communication between teams, services and partner organisations is imperative in providing the best possible service to our public.

To take responsibility for health, safety and wellbeing in accordance with the council's Health and Safety policy and procedures.

To promote a society that gives everyone an equal chance to learn, work and live, free from discrimination and prejudice and ensure our commitment is put into practice. All employees are responsible for eliminating unfair and unlawful discrimination in everything that they do.

To work in a way that does not divulge personal and/or confidential information and follow the council's policies and procedures in relation to data protection and security of information.

To contribute to our corporate responsibility in relation to climate change by considering and limiting the carbon impact of activities during the course of your work, wherever possible.

To promote a culture whereby performance management is ingrained and the highest of standards and performance are achieved by all. Contribute to the council's Performance and Development Review processes to ensure continuous learning and improvement and to increase organisational performance.

To set, monitor and evaluate standards at individual, team and service level so that the highest standards of service are delivered and maintained. Use data, where appropriate, to enhance the quality of service provision and support decision making processes.

To provide vision and leadership to inspire and empower all employees so they can reach their full potential and contribute to the council's values and behaviours. Managers and leaders must engage in personal development to ensure they are equipped to lead transformational change; always searching for better ways to do things differently to meet organisational changes and service priorities.

To manage a designated budget, ensuring that the service achieves value for money in all circumstances through the monitoring of expenditure and the early identification of any financial irregularity.