Admin Support Officer

Career Choices Dewis Gyrfa Ltd; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

A key service provider in the UK is looking for an Admin Support Officer to deliver efficient administrative support in compliance with service standards. You will manage stakeholder relationships, maintain IT systems for compliance, and ensure accurate documentation. Strong organizational skills and attention to detail are essential. Employees will benefit from various perks, including a pension scheme, training opportunities, and health programs. Join us to make a meaningful impact.

Benefits

Pension scheme up to 6%

Employee Assistance Programme

HealthLine service

Retail discounts

Paid volunteering day

Qualifications

• Proven ability to build strong working relationships.
• Excellent organisational and time-management skills.
• High attention to detail and commitment to data accuracy.

Responsibilities

• Provide accurate and well-organised administrative support.
• Build and maintain effective relationships with stakeholders.
• Maintain IT systems for data accuracy and compliance.

Skills

Relationship building

Organisational skills

Strong IT skills

Attention to detail

Communication

Time management

Tools

MS Excel

Aora

Job description

ADMIN SUPPORT OFFICER

Location: Warrington Road, Birchwood, Cheshire WA3 6ZH

Salary: Up to £25,461.00 per annum plus excellent benefits

Schedule: Full time, Monday – Friday 9am – 5pm

Overview

As a Detainee Services Administrator in our AASC team, you will play a critical role in ensuring accommodation services for service users are delivered efficiently, compliantly, and within agreed timeframes, in line with contractual obligations to UK Visas & Immigration.

Key Responsibilities

• Provide accurate, timely, and well‑organised administrative support across core property service lines.
• Build and maintain effective relationships with internal and external stakeholders.
• Maintain IT systems (Aora and supporting trackers) to ensure data accuracy, compliance and performance reporting.
• Produce clear reports, briefings and information updates to a high standard.
• Support property onboarding processes from initial landlord contact through to final sign‑off.
• Coordinate inspections, compliance checks, FRA processes and documentation uploads.
• Ensure all statutory and contractual compliance documentation is obtained, reviewed and correctly recorded.
• Update visual management boards and contribute to operational excellence within the Service Delivery Centre.
• Provide flexible support to other administrative functions as required.

Compliance & Documentation

• Gas Safety, EICR, Fire Alarm and Emergency Lighting Certificates
• Proof of Ownership, Building Insurance and Planning Documentation
• FRA records, floor plans, tick lists and onboarding documentation
• Utility forms, landlord details, banking information and Land Registry records

Qualifications & Experience

• Proven ability to build strong working relationships with a wide range of stakeholders.
• Excellent organisational and time‑management skills, with the ability to manage competing priorities.
• Strong IT skills, including MS Excel and wider ICT systems.
• High attention to detail and commitment to data accuracy and compliance.
• Confident communicator, able to provide clear updates across service delivery teams.
• BPSS clearance required; formal Security Clearance (such as CTC or SC) may also be needed depending on the role.
• UK residency requirements may apply for certain levels of clearance.
• Completion of an Occupational Health Questionnaire.

What We Offer

• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts: Across around 1,000 retailers, including food, clothing, entertainment and travel.
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donation of monthly pay to the Serco People Fund Charity.
• Employee networks: Support inclusion and connection by providing spaces for collaboration, learning and belonging.

They represent and empower all our colleagues, including LGBTQIA employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.