Admin & Coordinator

Riverside; England; On-site; GBP 26,000; Full time

Job summary

A leading social housing organization is seeking an Admin & Coordinator to assist in delivering administration services across various supported schemes. This part-time role offers 20 hours weekly from Monday to Friday. Responsibilities include managing office functions, financial systems, and supporting a diverse client group. Ideal candidates will have strong communication skills and experience in administrative roles. Be part of a dedicated team committed to enhancing the lives of vulnerable adults, with opportunities for personal development and flexible working arrangements.

Benefits

Competitive pay and generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in personal development

A wide range of benefits

Qualifications

• Experience of working with administration and financial systems.
• Excellent verbal and written communication skills.
• Experience working in a customer-focused environment.
• Basic administrative skills with the ability to use Microsoft Office.

Responsibilities

• Carry out day-to-day office administrative functions.
• Assist with procurement and management of service contracts.
• Ensure culture and diversity issues are considered across the client group.
• Provide personal administration support where appropriate.
• Attend various meetings to provide a minute-taking function.

Skills

Experience of working with administration and financial systems

Excellent verbal and written communication skills

Experience working in a customer-focused environment

Basic administrative skills with Microsoft Office

Job description

Job Title: Admin & Coordinator

Contract Type: Permanent

Salary: £25,673.65 per annum pro‑rata

Working Hours: 20 hours per week

Working Pattern: Mondays to Fridays from 10 am to 2 pm

Location: Vaughan House, Guildford, Surrey

About the Role

You will assist in the delivery of the administration service across a variety of supported and sheltered schemes and provide administration assistance within a client‑focused environment.

About You

• Experience of working with administration and financial systems
• Excellent verbal and written communication skills with individuals from a variety of different backgrounds
• Experience working in a customer‑focused environment within a residential setting with a diverse client group of vulnerable adults
• Basic administrative skills with the ability to use Microsoft Office including Word, Outlook and Excel

Why Riverside?

At Riverside, we’re a housing association that enhances the everyday for all our customers. For 90 years, we’ve revitalised neighbourhoods and supported communities by providing the homes they need to live full and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we need the best people on board to help us.

Working With Us – You’ll Enjoy

• Competitive pay and generous pension
• 28 days holidays plus bank holidays (pro‑rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.

Applications

Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Carry out day‑to‑day office administrative functions to ensure that all records and files are maintained securely and confidentiality is upheld.
• Assist with procurement and management of service contracts.
• Assist the delivery of an effective and consistent administration system across the cluster.
• Ensure culture and diversity issues are considered across the client group and tackle any forms of discrimination, adhering to equality and diversity procedures.
• Collate and submit information returns, including funding, health and safety and performance returns.
• Promote and encourage a high level of client involvement, consultation and communication.
• Order and monitor office supplies and equipment.
• Maintain all financial administration systems, including rent accounts, invoices, petty cash and banking.
• Collate internal financial monitoring reports as and when required.
• Provide personal administration support where appropriate.
• Ensure appropriate recording and IT systems are in place.
• Work in line with health and safety requirements to ensure the overall safety and security of the scheme.
• Attend various meetings to provide a minute‑taking function.

Service Delivery

• Understand your role in the organisation and be accountable for delivering it efficiently.
• Understand how your job contributes to the overall purpose of the organisation and deliver positive outcomes.
• Know that Riverside is a nationally focused organisation and adhere to agreed corporate policies and procedures.
• Work within a multidisciplinary team of housing and support staff.
• Assist in meeting key performance indicators such as void and arrears targets.
• Support and promote the highest level of tenant consultation, communication and partnership in all aspects of service delivery.
• Participate in team meetings and attend regular supervision.
• Work in line with company policies and funder and stakeholder requirements to ensure effective service delivery.
• Attend appropriate training and development opportunities as required.
• Use IT packages including word processing, spreadsheets, internet‑based systems and email proficiently.
• Travel occasionally across schemes in the cluster.

Other Duties

• Provide a high‑quality, customer‑oriented service championing “Riverside Service Style” practices.
• Constantly review work outputs, set improvement targets and appraise individual performance.
• Participate in the work of the Divisional team, encouraging innovation.
• Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in housing and customer service.
• Ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality.
• Actively promote Riverside locally.
• Perform any other relevant duties as required by the designated manager.
• Ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.

Person Specification – Essential

• Experience of working with administration and financial systems
• Excellent verbal and written communication skills with individuals from a variety of different backgrounds
• Experience working in a customer‑focused environment within a residential setting with a diverse client group of vulnerable adults
• Basic administrative skills with the ability to use Microsoft Office including Word, Outlook and Excel

About Riverside

Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness. Our track record of transforming lives and revitalising neighbourhoods dates back over 90 years, and we have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment