Admin Clerk Pre-Op

Lancashire Teaching Hospitals; Chorley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Chorley is seeking a motivated individual to join their Pre-Op Administration Team. You will be responsible for providing excellent service to patients by responding to inquiries efficiently, maintaining confidentiality, and managing data entry tasks. This role requires you to have GCSE-level education and experience within a customer-focused environment. If you're looking to make a difference in patient care and grow in a supportive team, this position is ideal for you.

Qualifications

• Educated to GCSE level or equivalent.
• Efficient in Microsoft Windows applications.
• Experience in a customer-focused environment.

Responsibilities

• Respond to patient inquiries via phone and email.
• Maintain confidentiality at all times as required.
• Data entry and clinic preparation.

Skills

Customer service

Communication skills

Teamwork

Data entry

Education

GCSE level or equivalent

ECDL or equivalent experience

Typing Qualification to RSA level 3

Tools

Microsoft Windows applications

Quadramed

Job description

Job overview

We are looking for an enthusiastic and well‑motivated individual to join our Pre‑Op Administration Team. We aim to provide an A‑class service, going above and beyond, putting our patients first to ensure a smooth and efficient journey. As a team, we strive to always empower each other and work as one.

This may be your first employment within the NHS or you may already be working in a healthcare environment but feel ready for a change! We have experienced colleagues in our Team so you will be fully supported in your role.

To provide a professional and comprehensive service for orthopaedic pre‑op. acting in a professional and courteous manner at all times.

Main duties of the job

Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to.

Ensure information is accurate and meets Trust Standards regarding delivering information. The post holder will be multi‑skilled and have a good working knowledge of waiting list templates, PTL management, theatre capacity and demand issues, and acknowledge the national, local and specialist targets that have to be achieved.

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

Perform an ambassadorial role, representing the Pre‑op Department administration service acting in a professional, courteous and customer‑focused manner at all times.

Contact patients with bookings information, liaise with other departments to schedule patients as appropriate, answer telephone and email queries, take messages, direct where appropriate, meet and greet and provide assistance directing visitors to the department to appropriate locations.

Maintain confidentiality at all times as required by legislation and Trust Policy.

Data Entry / Clinic Preparation.

Person specification

Qualifications & Educatio

Essential criteria

• Educated to GCSE level or equivalent.
• ECDL or equivalent experience
• Efficient in the use of Microsoft Windows applications.

Desirable criteria

• Typing Qualification to RSA level 3

Knowledge & Experience

Essential criteria

• Experienced in the use of Quadramed.
• Understanding of the Waiting List processes including 18 week pathways.
• Understanding of theatre scheduling.
• Experience of working in a customer focused environment.
• Experience in working under pressure, managing a large workload and working as part of a team.

Desirable criteria

• Overview of the Health Records and Booking Service functions

Essential criteria

• Ability to provide and receive routine information, exchange information with patients, staff and external agencies relating to waiting lists
• Excellent computer skills, Data input, email.

Values & Behaviours

Essential criteria

• Excellent interpersonal communication skills
• A pleasant and courteous manner
• Ability to use initiative
• Enthusiastic and positive attitude.
• Empathy, Tact and Diplomacy
• Flexible