Admin & Clerical Officer

South West Yorkshire Partnership NHS Foundation Trust; Barnsley; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A community health service organization in Barnsley is seeking an admin and clerical officer to join their supportive team. In this role, you will be responsible for managing workloads, processing referrals, and assisting with communication duties. The ideal candidate should possess strong communication and IT skills, and be able to work efficiently under pressure. The position offers opportunities for agile working as needed.

Benefits

Supportive work environment

Opportunities for agile working

Qualifications

• Ability to work collaboratively in a team.
• Experience in a similar administrative role is beneficial.
• Understanding of the healthcare environment.

Responsibilities

• Work collaboratively to plan and organise workload.
• Prioritise urgent work such as processing referrals.
• Create resources using digital technology.
• Answer calls and pass messages to clinicians.
• Accurately register patient referrals and record data.

Skills

Communication skills

Information technology skills

Prioritisation

Organisation skills

Attention to detail

Job description

As an admin and clerical officer, you will work within a friendly, supportive admin team alongside our speech and language therapists and assistants. Day‑to‑day, our work is varied and you will have opportunities to be the first point of contact for our service users. You will be able to use your communication and information technology skills. There are times when the service is busy and prioritisation and organisation skills will come in handy. Your new ideas will be welcomed as we meet regularly as a team; we are committed to supporting the health and well‑being of our staff. Subject to service need, there are some opportunities for agile working.

Responsibilities

• Work collaboratively with your admin colleagues to plan and organise your workload in order to meet the services expected timescales
• Prioritise urgent and important work such as processing eating and drinking referrals and education, health and care plan notifications, booking appointments
• Create resources using digital technology
• Answer telephone calls and pass on accurate and detailed messages to clinicians
• Pay attention to detail in reports and format these accordingly
• Accurately distribute correspondence to clinicians, service users, schools and health professionals
• Register patient referrals on patient system and record protected characteristics
• Record and respond to emails from schools and other health professionals
• Contribute to discussions in regular clerical meetings, one‑to‑one supervisions and appraisals
• Book interpreters and request document translations with an external provider as requested by therapists
• Order supplies for the team, respond to queries, check delivery of items and communicate receipt to the team
• Accurately scan documents to patient records
• Carry out audit of documents added to the patient records as part of our paper light process.
• Photocopy and/or print documents for promotional events as and when required
• Communicate any compliments, concerns or complaints to admin supervisors and/or service managers
• Assist with the collection of feedback as part of quality assurance and improvement

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high‑quality care in the right place at the right time. We employ staff in both clinical and non‑clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.