Admin Assistant/Receptionist

Midlands Partnership NHS Foundation Trust; Shrewsbury; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional mental health service provider located in Shrewsbury is seeking an Administrative Assistant/Receptionist to join their Adult Mental Health Services team. This part-time role (22.5 hours/week) involves providing vital administrative support, using systems like RiO and Microsoft Office. Ideal candidates will have NVQ Level 2 and at least one year of administrative experience. The position offers opportunities for career development, generous leave policies, and a supportive work community in a dynamic healthcare setting.

Benefits

Generous maternity, paternity, and adoption leave

Up to 27 days annual leave

Extensive Health and Wellbeing support

Free car parking at all trust sites

Free flu vaccinations yearly

Qualifications

• Minimum of 1 year of admin experience in an office environment.
• Relevant experience of undertaking office procedures with minimal supervision.
• Experience of using RiO or a patient clinical system.

Responsibilities

• Complete accurate records and bookings using the patient administration system.
• Carry out administrative tasks such as photocopying and typing.
• Support the team in handling admin work requests.
• Handle queries of a challenging or sensitive nature.
• Reception duties including meeting and greeting service users.

Skills

Enthusiasm to provide a high-quality administrative service

Strong computer skills (Word and Outlook)

Good grammar and written skills

Honesty, integrity and commitment

Strong and confident customer service skills

Team player

Ability to handle priorities that can change

Ability to work in a multi-professional team

Education

NVQ Level 2 in Business Administration

RSA II or equivalent experience

Tools

RiO

Microsoft Office

Job description

Midlands Partnership NHS Foundation Trust

Admin Assistant/Receptionist

The closing date is 04 January 2026

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for an Administrative Assistant/Receptionist to join our Adult Mental Health Services situated in Severn Fields, Shrewsbury. The Service offers mental health care and treatment across a variety of different age ranges and presentation. You may already live in Shropshire or are considering relocation to an idyllic semi-rural location.

The post holder will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.

Skills & Experience

• Enthusiasm to provide a high-quality administrative service.
• Strong computer skills in particular Word and Outlook.
• Good grammar and written skills.
• Honesty, integrity and commitment.
• Quick thinking as priorities can change.
• Strong and confident customer service skills.
• Team player.
• Able to work well in an ever-changing multi-professional team – including but not limited to Consultants, Prescribers and GP's.

Main duties of the job

We are currently looking for an Administrative Assistant/Receptionist working 22.5 hours per week Wednesday - Friday, supporting the Adult Mental Health Services reception based in Shrewsbury. Our Administrative Assistants are an integral part of our Admin Team, and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients. The administration offices are busy, and the role is challenging but it is also rewarding as you support this team and the Mental Health teams as a whole.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car – fully insured and maintained (including tyres), gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Job responsibilities

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Type a range of documents including emailed requests, copy typing, and audio transcription (via Winscribe digital dictation system) generated by the mental health pathway teams.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

Person Specification

Qualifications and Training

• NVQ Level 2 in Business Administration (or equivalent level of administrative experience)
• RSA II or equivalent experience.
• Minimum 1 year admin experience

Experience

• Relevant experience of working in an office environment
• Relevant experience of undertaking office procedures with minimal supervision
• Previous experience of working within the NHS
• Experience of using RiO or a patient clinical system.
• Dealing with the public

Skills, Knowledge and Abilities

• Proficient in the use of computer packages, including Microsoft Office.
• Ability to produce documents and reports to a high standard from handwritten and audio transcription.
• Ability to prioritise workload in order to meet conflicting demands and deadlines
• Ability to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust