Admin Assistant

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 23,000 - 26,000; Full time

Job summary

A healthcare provider in Leicester is seeking an Administrative Assistant to join their Mental Health team. This full-time role involves providing comprehensive administrative support, processing referrals, and liaising with patients and healthcare professionals. Candidates must have strong administration experience, excellent communication, and IT skills, and demonstrate values of compassion and integrity. This position also offers a range of benefits including generous pension contributions and well-being support.

Benefits

Generous pension contribution

Holiday allowance starting at 27 days

Free onsite parking

Health and Wellbeing Support

Various Staff Support Networks

Qualifications

• Strong administration experience with excellent IT skills.
• Ability to work both independently and as part of a team.
• Demonstrated values of compassion, trust, respect, and integrity.

Responsibilities

• Provide a comprehensive administration service to the mental health team.
• Process referrals and data inputting as per service needs.
• Handle telephone and written correspondence with patients.

Skills

Administration experience

Strong communication skills

Good IT skills

Organizational skills

Tools

Microsoft Office

Job description

Job Overview

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

We have an excellent opportunity for an Administrative Assistant to join our City East Neighbourhood CMHT within the directorate of Mental Health, based at The Maidstone Centre, part of St Peter's Health Centre.

This is a full-time role and you will be working 37.5 hours Mon to Fri 9am to 5pm

As an Administration Assistant for AMH City East CMHT you will be responsible for providing a comprehensive administration service to a specific area of the mental health team which will include supporting a clinical team.

This is a diverse role and you will be working in a busy and fast paced environment within a team that value and support each other.

We are looking for people with administration experience, strong communication skills with the ability to work on their own and in a team and who can demonstrate our values of Compassion, Trust, Respect and Integrity.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long‑term goals and work to your strengths.

We Also Offer

• A generous pension contribution and holiday allowance starting at 27 days
• Free onsite parking
• Access to a wide range of additional benefits (attached) such as discounted shopping, recognition schemes and various other packages you can draw from to help support your work‑life balance
• Health and Wellbeing Support
• Various Staff Support Networks

For more information about the role or an informal visit, please contact Sarah Cooper, Admin Manager on 07717 810 274

Job Description Summary (Main Duties And Responsibilities)

As an Administration Assistant you will be the first point of contact for telephone enquiries from patients and referrers. You will be working proactively as part of the wider administrative and clinical teams including other services within the directorate of Mental Health and Clinical and Medical Staff.

You will be processing referrals, data inputting, supporting the wider teams as per service needs and other general administration duties. For this you will require good working knowledge of Microsoft Office applications, excellent IT skills and highly organised with good planning skills.

The role includes telephone and written correspondence with patients, Service Users, liaising with family members/carers, GPs and other primary care services, other external NHS services or partner agencies, such as Social Care and the Police.

You will need good written and verbal communication skills and the ability to liaise with service users in a calm and compassionate manner.

Please note that should you be shortlisted; you will be invited to undertake a pre-interview screening test which will be scored to ensure you meet the minimum requirements for an interview, therefore subject to these results an interview may or may not be offered. Tests and interviews could be held over 2 days.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from under‑represented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6‑month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.