ADHD Team CYP - Band 3 Administrator

Hertfordshire Partnership University NHS Foundation Trust; Radlett; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading health service provider in Radlett is seeking a Full-time Team Administrator for the Children and Young People's ADHD service. The ideal candidate will manage communications, welcome visitors, and support administrative tasks while demonstrating excellent organisational and IT skills. This role requires someone who can work effectively under pressure and prioritize their workload, with opportunities for professional development within a supportive environment.

Qualifications

• Experience within an office environment.
• Ability to work under pressure and prioritise workload.
• Willingness to work towards NVQ II qualification.

Responsibilities

• Manage inbound calls efficiently.
• Welcome visitors and manage clinic communications.
• Maintain filing systems and records.

Skills

Excellent communication skills

Organisational skills

IT skills

Numeracy

Education

Good level of education/GCSE incl. English Language

NVQ II or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• The post holder will work closely with the Administrator and be responsible for ensuring all communication is accurately and appropriately undertaken using methods and terminology appropriate to the needs of the service.
• To answer and redirect all telephone calls coming into the CYP ADHD Service efficiently and appropriately.
• The post holder will receive and welcome visitors to the clinic, including children, young people and their families who have been referred to the service.
• To input into Paris (EPR) if required.
• The post holder will be required to provide cover for colleagues during periods of leave, undertaking appropriate tasks as necessary. This may occasionally include type minutes of meetings and supporting clinicians with the preparation and distribution of confidential reports and correspondence.
• Using judgement and initiative to ensure that calls, messages and/or queries are dealt with efficiently and timely.
• The post holder will support the duty administration team by completing duty tasks on a daily basis. Such as attaching new information received and passing the information onto the relevant clinician.
• The post holder will use knowledge, and experience to meet the needs of the teams by completing non‑routine tasks on a daily basis.
• The post holder will update skills as necessary and attend mandatory training. The post holder will maintain the Clinic Teams' filing systems, including electronic filing systems, filing and retrieving records as required. This will include maintaining the archive system for patients and staff as required. To maintain filing systems including archive filing.
• The post holder will use proficient internet skills to access, search and retrieve data relevant to team.
• The post holder will be expected to work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent.
• The post holder will use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing own work.
• The post holder will participate in yearly appraisals with line manager.
• The post holder will assist with the collection of statistical information and data such as ethnicity, school details, etc as and when required.

An exciting opportunity has arisen for a Full time Team Administrator to support the Children and Young People's ADHD service for South West Hertfordshire.

We are seeking an individual who has experience within an office environment and can communicate with compassion and professionalism to a wide range of individuals including service users and their families / carers and clinical colleagues. We are looking for a highly organised, efficient individual to provide an administrative service to the team. You will be able to demonstrate that you can work alone, prioritising and managing your own workload whilst maintaining a positive, professional and calm approach. You should have excellent IT skills, a good working knowledge of Microsoft Office Packages. This is a very busy role, and you will thrive under pressure, and have the drive and courage to solve problems. Your role will involve communicating with our service users so you should have highly developed communication skills. You will support your colleagues and the wider team at busy times. The post holder will be required to work with minimal supervision and will be the first point of call for service users, carers and other external providers contacting the Trust. It will be imperative that the Trusts' values are an inherent part of all they do.

Key Requirements

• Good level of education/GCSE incl. English Language.
• Good level of numeracy.
• Good IT Skills.
• NVQ II or equivalent, or willing to work towards this qualification, General knowledge of office procedures and an all‑round education, with interest in Health Service Issues.
• Be proficient in the use of computerised systems especially Word & Excel to a level to enable the production of a high standard of finished work.
• The ability to organise and prioritise own workload and to work under pressure and within agreed guidelines.
• Excellent communication skills when dealing with patients, their relatives/carers and other outside.
• Display the ability to exercise initiative, tact and judgement and be able to make decisions when required to do so.

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We would encourage all applicants to review the criteria carefully to understand their eligibility for sponsorship.

About the Trust

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout, Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were “blown away” by our people's achievements and that everything they saw “sings and hums”. This year, our staff rated us the 4th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work‑life balance offer and a highly compassionate, values‑driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional.