Accounts Director

Chartwells Independent; Greater London; On-site; GBP 80,000 - 85,000; Full time

Job summary

A leading facilities management company is seeking an Accounts Director to oversee a complex TFM portfolio across London & South-East. The ideal candidate will have substantial experience in managing multi-site delivery, ensuring service excellence, and developing strong client relationships. You will lead a high-performing team and own financial performance, driving growth and compliance. Competitive salary of £80,000 - £85,000 with benefits including company car and private healthcare.

Benefits

Company Car

Private Healthcare

Bonus

Qualifications

• Experienced senior FM leader with a strong track record in TFM accounts leadership.
• Confident in strategic planning and hands-on intervention.
• People-focused leader who inspires teams.
• Commercially astute with strong P&L ownership.
• Skilled at leading change and improving performance.

Responsibilities

• Accountability for multi-site delivery across a complex FM portfolio.
• Leadership driving best practice and compliance.
• Building trusted client and stakeholder relationships.
• Driving commercial performance and organic growth.
• Leading and developing high-performing teams.
• Owning financial performance with P&L and cost control.

Skills

Leadership of TFM services

Building client relationships

P&L ownership

Commercial performance

Team development

Service excellence

Job description

Accounts Director

• London & South-East
• £80,000 - £85,000 per annum
• Company Car, Private Healthcare and Bonus

This is an opportunity to take full accountability for a large-scale FM portfolio where leadership presence, commercial judgement, and operational credibility are critical. You’ll be leading multi-site delivery of TFM services, while setting clear direction, strengthening client relationships, and driving sustained operational excellence.

We’re appointing an Accounts Director to play a key role within our senior leadership team, owning a complex, multi-client portfolio and shaping how service excellence, consistency, and growth are delivered across the business.

What You’ll Be Owning:

• Full accountability for multi-site delivery across a complex FM portfolio, ensuring consistent, high-quality outcomes across all locations.
• Leadership of TFM services, driving best practice, compliance, and continuous improvement.
• Building trusted, senior-level client and stakeholder relationships, positioning yourself as a strategic partner rather than just a service provider.
• Driving commercial performance and organic growth, identifying opportunities to enhance value, retain contracts, and expand service scope.
• Leading, coaching, and developing a high-performing team of Contract and Account Managers, creating clear accountability and capability at every level.
• Owning the financial performance, with P&L, cost control, margin management, and a proactive approach to risk and opportunity.
• Ensuring consistency, compliance, and service excellence across all soft services streams, embedding standardisation without losing flexibility.
• Acting as a key voice at the leadership table, influencing strategy, collaborating cross-functionally, and delivering shared business objectives.

Who You Are:

• An experienced senior FM leader with a strong track record in TFM accounts leadership across large, geographically dispersed portfolios.
• A confident operator who can move seamlessly between strategic planning and hands‑on intervention when service or relationships are on the line.
• A people‑focused leader who coaches, challenges, and inspires teams to perform at their best.
• Commercially astute, with strong P&L ownership and a data‑led approach to decision‑making.
• Skilled at leading change, improving performance, and building long‑term, value‑driven client relationships.
• Resilient, adaptable, and comfortable operating in fast‑paced, complex environments.
• Passionate about service excellence, operational detail, and innovation that delivers real‑world results.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!