Account Manager West London, Berkshire & Oxford

Merck; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading pharmaceutical company is seeking a field-based Account Manager in Oxford, UK. This role involves managing veterinary customer relationships, driving sales growth, and executing strategic plans. Ideal candidates should possess strong communication skills, a sales background in Animal Health, and the ability to adapt their sales approach to meet customer needs. The position offers opportunities for flexible working arrangements and comes with expectations to meet defined KPIs.

Qualifications

• Strong sales background in Animal Health is desirable.
• Ability to interpret sales data and turn insights into action.
• Confident in having constructive commercial conversations.

Responsibilities

• Assess and forecast to achieve sales targets.
• Build strong relationships with veterinary customers.
• Manage internal relationships to provide optimal service.

Skills

Adaptability

Animal Health Care

Communication

Customer Relationship Management (CRM)

Data Analysis

Identifying Sales Opportunities

Tools

CiviCRM

Microsoft programmes

Job description

Job Description

With an exciting pipeline of pharmaceutical launches approaching, we’re expanding our sales team to deliver the fantastic opportunities these bring for veterinary customers, their clients, and our company.

As a field- based Account Manager within a defined territory, you will be the primary point of contact for our Companion Animal Veterinary customers, responsible for delivering growth on our existing product portfolio and accelerating the launch of new products.

The ideal candidate will be competent in building strong relationships with customers quickly to deliver sales against targets, to increase market share and drive market growth.

Responsibilities include:

• Assessing, forecasting, developing plans and reviewing sales to achieve quarterly and annual targets
• Taking ownership and accountability for all activity within assigned accounts and territory - planning and organising time and resources effectively to meet objectives
• Uncovering customer needs, identifying opportunities and delivering recommendations for joint commitment plans with your customers
• Effectively managing internal relationships to provide the optimal level of service for your customers
• Building long term sustainable and profitable relationships with all relevant personnel in veterinary businesses
• Adapting sales approach to meet the needs of the contact objective, customer needs and customer commitment required to the varying different types of customer in a veterinary business.
• CRM: Delivering on KPIs on call cycle planning and updating and maintenance of customer records

Successful Candidates will demonstrate:

A strong sales background in Animal Health (desirable) We would also love to hear from you if you have sales experience in Human Health or B2B industry

Commercial & strategic thinking

• Ability to prioritise accounts appropriately based on existing sales and potential
• Can interpret sales data and turn insight into action
• Manage opportunity and risk

Customer Centric Behaviours

• Understands the customer’s business, ie pressures, decision drivers and pet owner behaviours
• Adapts communication style as appropriate to audience
• Confident having constructive commercial conversations
• Rapid rapport building with excellent communication, networking and interpersonal skills

Ownership & Accountability

• Takes ownership of territory outcomes
• Plans ahead
• Comfortable with being measured against clear KPIs

Teamwork & Collaboration

• Competency and confidence presenting
• Works effectively with internal teams and shares best practices
• Manages internal relationships to provide optimal service for customers
• Proficient with Microsoft programmes

Required Skills:

Adaptability, Adaptability, Animal Health Care, CiviCRM, Client-Centric, Communication, Contract Management, Customer Due Diligence (CDD), Customer Experience Management, Customer Loyalty, Customer Management, Customer Needs Assessments, Customer Relationship Management (CRM) Software, Customer Satisfaction, Data Analysis, Identifying Sales Opportunities, Industry Knowledge, Industry Trends, Market Analysis, Operational Delivery, Poultry Management, Product Portfolio Management, Relationship Management, Sales Objectives, Sales Operations {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Remote

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

02/28/2026

Disclaimer

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.