Account Manager - Spanish Speaking

Vertice; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A forward-thinking technology firm in London seeks an experienced Account Manager to drive customer retention and commercial growth. You will manage contract renewals, develop strong customer relationships, and identify upsell opportunities. Ideal candidates have a proven track record in customer-facing roles and possess strong negotiation and communication skills. Join a dynamic team and contribute to transforming procurement processes for finance and procurement leaders.

Benefits

Flexible work environment

Equity options and performance-based incentives

Passionate and talented team

Qualifications

• Experience in a customer-facing role, such as Account Manager or Customer Success Manager.
• Proven ability to manage renewal cycles and achieve retention targets.
• Strong commercial acumen and confidence negotiating with stakeholders.
• Excellent communication and relationship-building skills.

Responsibilities

• Own the renewal cycle end-to-end, ensuring timely contract renewals.
• Act as a trusted advisor for customers, building strong relationships.
• Conduct strategic account reviews and discussions.
• Identify and pursue upsell opportunities.

Skills

Customer relationship management

Negotiation skills

Data analysis

Communication skills

Job description

Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles.

Headquartered in London with offices across the world including New York, Brno, Sydney, Johannesburg and Singapore, we’re shaping the future of procurement on a global scale.

And we’re just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category‑defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This momentum has led to us being named as 2025’s fastest‑growing startup in the UK by the FT’s Sifted, and as fourth in Europe. Following our Series C, we have secured over $100 million in funding from leading investors including Bessemer Venture Partners, 83 North and Lakestar, and are expanding our reach across our team.

Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform.

Your Role

As a Vertice Account Manager, you’ll play a critical role in driving customer retention and commercial growth by owning renewal strategies and nurturing high‑value relationships. You will be the primary commercial point of contact for our customers post‑sale, responsible for ensuring continued satisfaction with our services while strategically managing renewals and identifying upsell opportunities. Your success will directly impact our recurring revenue and long‑term customer partnerships.

Key Responsibilities:

• Own the renewal cycle end‑to‑end, ensuring timely and successful contract renewals that align with customer needs and business goals

• Act as the commercial lead and trusted advisor for customers, building strong relationships that drive engagement and retention

• Develop a deep understanding of customer objectives and leverage that insight to proactively position Vertice’s value in renewal conversations

• Conduct strategic account reviews and ROI‑based discussions to reinforce the commercial and operational value Vertice delivers

• Identify and pursue opportunities for expansion and upsell within the customer base, coordinating with internal teams to craft compelling proposals

• Forecast and report on renewal pipelines, risks, and retention metrics to drive accountability and performance

• Collaborate closely with Product, Account Management, and Procurement teams to ensure customer feedback informs future improvements and offers

• Champion the customer voice internally, but with a clear focus on commercial outcomes and account growth

What We’re Looking For:

• Experience in a customer‑facing, revenue‑responsible role (e.g. Account Manager, Customer Success Manager, or similar)

• Proven ability to manage and close renewals, with a strong track record of achieving retention targets

• Strong commercial acumen and confidence negotiating with senior stakeholders

• Data‑driven mindset with the ability to tell a compelling story using insights and ROI analysis

• Excellent communication and relationship‑building skills across all levels of an organization

• Ability to balance customer advocacy with company objectives in a fast‑paced, growth‑oriented environment

Requirements:

• Experience account‑managing SaaS and/ or services to Finance or Procurement leaders, understanding their business objectives and responsibilities within global teams

• Experience working full renewal cycles: managing multiple C‑level stakeholders with competing priorities

• Experience presenting value‑driven quarterly & annual executive business reviews, while knowing when/ how to engage internal executive sponsors

• Demonstrate a consistent track record of meeting and exceeding quarterly quota and net revenue retention goals

• You are a clear, confident and compelling communicator — in writing, in conversation and in front of customers

• Superb listening skills and the ability to dig deeper to uncover the customer’s pain points, product feedback and key objectives.

• Independent in problem‑solving; expertise in managing customer risk and demonstrating a sense of urgency when leveraging internal escalation support

• Passionate about the value of great customer service – you seek and have consistently achieved extraordinary results as part of a high‑energy and dynamic team for mid‑sized customers

• You are resourceful, scrappy and creative — if a playbook doesn’t exist yet, you go figure it out and build it

• Native or full working proficiency in Spanish

Things we like to see:

• Comfortable discussing revenue metrics, financial planning, and an ability to talk confidently about software and its corresponding value to a customer’s business / bottom line

• Humility, kindness and respect in working with others. We’re hoping to create a supportive and caring culture of high performing people, and your attitude is just as important as your skillset

• Individuals that are eager to start something new; to commit to an ambitious plan and co‑create a memorable and meaningful company. Autonomy is a highly valued quality

• Thinking creatively to solve problems based on data to drive meaningful results.

• Strong commitment to contributing to a budding office culture

Why join Vertice?

• Be a part of a fast‑growing, innovative startup that is changing the way businesses buy and sell SaaS.

• Work with a passionate and talented team that values your contributions and industry expertise.

• Enjoy a flexible, casual work environment that fosters creativity and collaboration.

• Participate in our success with equity options and performance‑based incentives.

• Ready to make an impact and help us revolutionise the world of purchasing and optimisation? Apply now and join us on this exciting journey!

Final things to note:

Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job, and any data you provide us will be stored and disseminated in accordance with Vertice’s privacy policy.

We like to deal directly with our candidates so no agencies please!

If you aren’t sure this job applies to you, feel free to send your CV to [e-mail], and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business!