Account Manager – Research SaaS & Insights (Hybrid)

Aspire; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading research company in London is looking for a mid-level Account Manager to support clients and enhance their experience with SaaS platforms. The role involves onboarding customers, driving account growth, and acting as their main point of contact for ongoing support. Great communication and strong relationships are key to success in this position. The company offers a salary of £55k - £65k plus bonuses, with a hybrid working model.

Qualifications

• Proven account management experience with strong communication and social skills.
• Passionate about technology and problem-solving in SaaS environments.
• Self-motivated and able to manage projects from day one.

Responsibilities

• Onboard, train, and support customers with correct setups.
• Drive retention and account growth through ongoing reviews.
• Analyse usage and enhance user experience based on needs.

Skills

Account management experience

Strong communication skills

Relationship-building

Proactive problem-solving

Ability to adopt SaaS platforms

Job description

A leading research company in London is looking for a mid-level Account Manager to support clients and enhance their experience with SaaS platforms. The role involves onboarding customers, driving account growth, and acting as their main point of contact for ongoing support. Great communication and strong relationships are key to success in this position. The company offers a salary of £55k - £65k plus bonuses, with a hybrid working model.