Account Manager North West region (MSP)

GK Recruitment; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Job summary

A fast-growing IT Managed Services company in Liverpool is looking for an experienced Account Manager to manage top client portfolios, ensuring exceptional service and tailored IT solutions. The role requires proven experience in account management, strong communication skills, and a customer-centric approach. With competitive salaries of £35-45K plus bonuses, you'll have opportunities for career advancement and be part of a collaborative team culture focused on exceeding client expectations.

Benefits

Performance-based bonus

Career progression opportunities

Regular training and professional development

Qualifications

• Proven experience as an Account Manager or similar in IT Managed Services.
• Ability to identify opportunities and drive revenue growth.
• Good understanding of IT infrastructure and cyber security.

Responsibilities

• Own and nurture relationships with strategic clients.
• Drive client growth through cross-selling and up-selling.
• Act as the client champion internally.

Skills

Relationship building

Communication skills

Commercial acumen

Customer-first approach

Tools

Cyber Essentials

Cloud services

SaaS

IaaS

Job description

Description

• Are you a relationship‑driven IT Account Manager / Sales professional who thrives on delivering value to high‑profile clients?
• Do you want to work with a fast‑growing IT Managed Services company that puts customers at the heart of everything we do?
• Do you have a track‑record of managing major accounts, up‑selling, cross‑selling and maximising relationships?

IF SO - We want to hear from you today

We’re looking for an experienced Account Manager to take ownership of our top client portfolio, ensuring they receive world‑class service, strategic advice, and tailored IT solutions that support their business goals.

What You’ll Be Doing

• Own and nurture relationships with our largest and most strategic clients, becoming their trusted advisor.
• Understand client needs and translate them into solutions that align with our managed services and technology offering.
• Drive client growth through cross‑selling and up‑selling opportunities while ensuring long‑term retention.
• Act as the client champion internally, working closely with technical teams to ensure service excellence.
• Lead regular reviews with clients, presenting service performance, new opportunities, and future roadmaps.
• Stay ahead of industry trends, helping clients leverage technology for competitive advantage.

Who We’re Looking For

• Proven experience as an Account Manager, Client Success Manager, or similar in IT Managed Services, MSP, or Telco / Technology solutions.
• Strong commercial acumen with the ability to identify opportunities and drive revenue growth.
• Excellent relationship‑building and communication skills with senior stakeholders.
• A proactive, customer‑first approach with a passion for exceeding expectations.
• Good understanding of IT infrastructure, cloud services, and cyber security (advantageous, but training provided).
• Experience of the following is a huge benefit: Cyber Essentials, SaaS, IaaS, Cloud, Fm (facilities management).

What’s in It for You

• Manage and grow relationships with our flagship clients.
• Competitive salary + performance‑based bonus: £35-45K Base with £10k bonus.
• Career progression opportunities to develop into a leadership in a growing company.
• Supportive, collaborative, and forward‑thinking team culture.
• Regular training and professional development to keep your skills sharp.

About Us

My client is an ambitious IT Managed Services company that partners with clients to deliver tailored technology solutions and outstanding support. Their success comes from building strong, lasting relationships – and you’ll be at the heart of that mission.

Tech solutions include: MS tech stack + Google + Azure hosted solution

Apply Now

Apply now to join a company where your client relationships make the difference. - 07894806324