Account Manager (Leasing)

Auto Trader; Hemel Hempstead; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading automotive marketplace is seeking Account Managers for their Hemel Hempstead office. In this role, you will engage with customers to understand their leasing requirements and guide them through their journey. The ideal candidate will have sales experience and a passion for customer service. This position offers a salary of £35,000–£45,000 plus 10% shares annually, along with comprehensive benefits including a hybrid work model, private medical coverage, and generous holiday leave.

Benefits

Salary of £35,000–£45,000

10% of salary awarded in shares

28 days’ holiday per year

Pension scheme

Comprehensive private medical coverage

24/7 online GP access

Hybrid working model

Qualifications

• Previous experience in a sales environment is essential.
• Experience in achieving targets or KPIs.
• Excellent interpersonal, negotiating, and objection-handling skills.
• Ability to prioritise tasks effectively.
• Motivated, resilient, and enjoys teamwork.
• Strong written and verbal communication skills, attention to detail.

Responsibilities

• Engage with customers to understand their leasing requirements.
• Guide customers through their leasing journey.
• Qualify and assess customer needs effectively.
• Establish rapport and address customer challenges.

Skills

Sales experience

Target achievement

Customer service

Interpersonal skills

Organised

Team player

Strong communication

Job description

Introduction

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.

Working Hours

• Our Account Managers work a 37.5‑hour week over a 4‑week rota cycle
• In the 4‑week cycle, you will work:
• One weekend
• One week of evening shifts until 8 pm with a later start in the morning

Sales & Customer Service Expectations

Balancing your customer service skills, you’ll also be expected to demonstrate your sales acumen with tenacity, working towards KPIs and objectives. Rest assured, we’ll handle lead generation, allowing you to focus your efforts on engaging customers with enthusiasm and delivering exceptional customer service.

What we’re looking for

• Previous experience working in a sales environment is essential; this could be a face‑to‑face or phone environment.
• You will have experience in achieving targets or KPIs.
• You’ll have a passion for customer service and be able to demonstrate excellent interpersonal, negotiating, objection‑handling and influencing skills.
• Organised and will be able to prioritise effectively.
• Motivated, resilient, and a team player who enjoys collaborating as part of a wider team.
• Strong written and verbal communication skills with an eye for accuracy and attention to detail.

About Autotrader

Autotrader is the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we’re best known for but we’re also the place for pretty much everything else on wheels, from e‑bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car‑buying journey very seriously. At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.

About the job

We’re looking for Account Managers to join our Leasing team based in our Hemel Hempstead office. At Autotrader, we pride ourselves on offering a diverse array of options to our consumers, spanning from pre‑owned to brand‑new vehicles. Continuously innovating to enhance our online marketplace experience and choice, we’ve now expanded to include a comprehensive selection of car and van leasing deals, which is precisely where this role comes into play. Working within our Leasing community, you’ll engage with customers to understand their leasing requirements. While some customers will arrive with a clear idea of their next vehicle, others may need guidance. Notably, 50% of our customers are new to leasing, which is why you’ll play a pivotal role in qualifying and assessing their needs effectively. Every customer is different, so a collaborative and customer‑first approach is vital for this role. This approach, combined with great questioning and active listening skills, will help you establish rapport, address challenges, and provide tailored guidance throughout the customer's leasing journey.

Compensation & Benefits

• Salary of £35,000 – £45,000, plus an additional 10% of your salary awarded to you in shares each year.
• Shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares.
• 28 days’ holiday per year, in addition to bank holidays and half‑day closures on Christmas and New Year’s Eve.
• Pension scheme: standard contributions 7% and employee contributions 5%.
• Comprehensive private medical coverage, enhanced family leave provisions, a car salary‑sacrifice scheme, share‑save options, and more.
• 24/7 online GP and dentist access, specialist support for assisted fertility, gender dysphoria, menopause, period care plans and more.
• Hybrid model – Connected Working – combines the best of both worlds with a minimum of 3 days a week in the office for collaboration and connection.