Account Manager, Enterprise

Voiceflow; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading logistics technology firm in Greater London is seeking an Enterprise Account Manager to drive customer satisfaction and manage enterprise accounts. The role requires a strong background in account management, excellent communication skills, and the ability to understand clients' supply chain needs. Responsibilities include optimizing account performance and identifying growth opportunities. Competitive benefits include a pension plan, health insurance, and equity programs. This is an excellent opportunity to contribute to global trade solutions.

Benefits

Lunch allowance up to GBP 15 per day

25 vacation days plus bank holidays

Health insurance including dental care

Employee stock options

Workplace pension plan

Parental leave benefits

Qualifications

• 2+ years of experience in a sales/account management or client-facing role.
• Proven track record of (cross)selling products successfully.
• Experience in customer-centric environments, understanding client goals.

Responsibilities

• Identify and develop upsell and cross-sell opportunities.
• Own assigned clients’ P&L, reporting on financials.
• Conduct business reviews and monitor account health.

Skills

Account management

Customer satisfaction

Negotiation

Communication

Tools

Salesforce

Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

We’re looking for a highly capable Enterprise Account Manager to join the Demand team and support the growth of Flexport in the region.

Our account management team focuses on closing renewal, upsell and cross‑sell opportunities from existing accounts. As an Enterprise Account Manager, you will own the customer experience from start to finish. You will help the customers grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for them.

This role is ideal for someone with experience in account management and/or sales, and interested in supply chain and logistics. They will engage with customers with the objective of driving customer satisfaction.

This role is ideal for a highly organized individual, with negotiation experience, excellent communication skills, and the ability to meet and exceed revenue and volume KPIs. It’s an exciting opportunity to contribute to company growth and deliver on our mission to make global trade easy for everyone.

You will:

• Use your knowledge of the client to identify, develop, and encourage upsell, cross‑sell, and renewal opportunities;
• Own assigned clients’ P&L, reporting on the client’s financials and ensuring financially sustainable partnerships;
• Oversee business reviews and coordinate routine client interactions to ensure that clients fully experience the value offered by Flexport, while also collecting feedback and insights;
• Meet regularly with clients to monitor the account health and find ways to improve on their current supply chain experience;
• Maintain Salesforce accounts records and opportunity pipeline;
• Continue to expand your knowledge of supply chain processes through internal and external training offerings to best enable you to act as a trusted advisor;
• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.

You have:

• 2+ years of experience in a sales/account management or a client facing role;
• Proven track record of (cross)selling a product and proven success building and maintaining long term commercial relationships;
• Skills: excellent verbal and written communication, presentation, negotiation;
• A Client‑centric mindset: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions;
• Hands‑on, commercial‑oriented, structured thinking with strong problem‑solving skills;
• Deeply curious with a strong focus on growing your customers through a consultative approach;
• Next‑level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship;
• Strong business acumen;
• A background in logistics or freight forwarding is preferred;
• Fluent in English

What’s in there for you:

• An opportunity to contribute to one of the fastest‑growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Lunches: Claim back up to GBP 15 per day for lunch allowance on office days
• 25 working days as vacation days based on full time employment, in addition to the usual bank holidays in England and Wales.
• Health insurance: Flexport offers employees in UK private medical insurance including a dental care
• Group Life Insurance
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi‑trillion dollar industry, you have a direct stake in our collective growth and success.
• Pension plan: Flexport offers employees in the UK a workplace pension plan
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer‑sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

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Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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